Dynamics 365 CRM Solution Architect
2 weeks ago
Job Summary
About the RoleWe are seeking a highly skilled Senior Microsoft Dynamics 365 CRM consultant to lead the design, implementation, and optimization of CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.
Key Responsibilities:
- Design and develop Microsoft Dynamics 365 CRM solutions to meet business needs
- Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)
- Develop and optimize workflows, plugins, Power Automate flows, and custom applications
- Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications
- Work closely with stakeholders to gather business requirements and translate them into technical solutions
- Perform data migration, system upgrades, and performance optimization
- Ensure CRM solutions are compliant with security, data governance, and regulatory requirements
- Troubleshoot and resolve CRM-related technical issues and provide support for end-users
- Stay updated on Microsoft Dynamics 365 and Power Platform advancements
- Provide guidance and mentorship to junior team members
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