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CRM Solution Designer
3 weeks ago
We are looking for a skilled CRM Solution Designer to join our team and contribute to the creation of innovative CRM solutions using Microsoft Dynamics 365.
Job Description:- Design, implement, and optimize CRM solutions that enhance customer engagement and business processes.
- Collaborate with cross-functional teams to gather business requirements and translate them into technical solutions.
- Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).
- Develop and optimize workflows, plugins, Power Automate flows, and custom applications.
- Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications.
- Perform data migration, system upgrades, and performance optimization.
- Ensure CRM solutions are compliant with security, data governance, and regulatory requirements.
- Troubleshoot and resolve CRM-related technical issues and provide support for end-users.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement).
- Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse.
- Expertise in customizing forms, entities, business rules, workflows, and security roles.
- Proficiency in C#, JavaScript, .NET, and SQL Server.
- Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems.
