Dynamics 365 CRM Specialist
1 week ago
We are seeking an experienced Salesforce and Microsoft Dynamics 365 CRM Specialist to lead the design, implementation, and optimization of customer relationship management solutions. The ideal candidate will possess in-depth knowledge of Microsoft Dynamics 365 Customer Engagement, strong analytical skills, and excellent communication abilities.
Key Responsibilities- Design and Development: Lead the creation of customized CRM solutions that meet business requirements, ensuring seamless integration with existing systems.
- Configuration and Customization: Configure and tailor Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service) to meet specific business needs.
- Workflow Development: Develop and optimize workflows, plugins, Power Automate flows, and custom applications to enhance efficiency and productivity.
- Integration: Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications to create a cohesive technology landscape.
- Requirements Gathering: Collaborate closely with stakeholders to collect business requirements and translate them into technical solutions.
- Data Migration and Upgrades: Perform data migration, system upgrades, and performance optimization to ensure smooth operation of CRM systems.
- Compliance and Security: Ensure that CRM solutions adhere to security, data governance, and regulatory requirements.
- Troubleshooting: Troubleshoot and resolve CRM-related technical issues and provide support for end-users.
- Professional Development: Stay updated on Microsoft Dynamics 365 and Power Platform advancements and share knowledge with junior team members.
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Kuwait City, Al Asimah Swatxsolutions Full timeCRM & Billing Technical Lead - Microsoft DynamicsCRM & Billing Technical Lead - Microsoft Dynamics1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job SummaryWe are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of...
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