Customer Service Liaison Officer

2 weeks ago


Kuwait City, Al Asimah Fiz Full time

We are a startup company, Fiz, specializing in B2C distribution of food items and groceries with an ambitious vision to expand across GCC markets.

Job Summary

Fiz is looking for a highly skilled Customer Service Liaison Officer to manage customer queries and complaints efficiently. This role requires excellent communication skills, problem-solving abilities, and a positive attitude towards customers.

The successful candidate will be responsible for responding promptly to inquiries, acknowledging and resolving complaints, and processing orders. Additional duties include maintaining accurate records of customer interactions, collaborating with colleagues, and providing constructive feedback on the customer service process.

Requirements

To be considered for this role, candidates must possess at least 1-3 years of experience in customer-facing positions, hold a Bachelor's degree in a relevant field, and demonstrate strong communication skills in English and Arabic. Desired skills include negotiation skills, leadership capabilities, and the ability to develop strong working relationships.

Salary and Benefits

The estimated salary for this position is AED 8,000 - 12,000 per month, depending on qualifications and experience. We offer a competitive benefits package, including opportunities for growth and development within the company.



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