Global Operations Program Manager

5 days ago


Kuwait City, Al Asimah USO Full time
Job Summary:
The USO is seeking a Center Operations Specialist to execute day-to-day operations of one or more USO Centers, providing excellent customer service and maintaining a safe, friendly environment for service members. This role manages and delivers high-quality programs, events, and activities in locations surrounding the Center(s).

About the Role:
As a Center Operations Specialist, you will be responsible for executing operational procedures, monitoring facilities and equipment, and enforcing sanitary guidelines. You will engage with Center visitors, serve as a subject matter expert about amenities and services, and troubleshoot issues. You may direct vendors, manage inventory, and provide data for financial reports. Additionally, you will help maintain Center operations within budget and provide ad-hoc reports as required.

Key Responsibilities:
* Execute day-to-day Center operational procedures
* Monitor and maintain facilities and equipment
* Enforce sanitary and food-handling guidelines and regulations
* Engage and interact with Center visitors
* Serve as a subject matter expert about Center amenities and services
* Troubleshoot issues
* Direct vendors
* Manage inventory
* Provide data for financial reports

Requirements:
* High School Diploma or equivalent
* 2+ years work experience in event management, marketing, retail, customer service, recreation facility, or related role
* Relevant experience in a non-profit, military, multicultural, and/or global organization preferred
* Strong interpersonal, customer service, and problem-solving skills
* Ability to interact with USO Leadership, the general public, and military audiences at various levels with integrity and professionalism
* Proficiency using computers and electronics equipment
* Working knowledge of various software, applications, and programs including Microsoft Office Suite
* General knowledge of volunteer management software and social media platforms

Salary:$45,000 - $60,000 per annum (dependent on location and experience)

About the USO:
The USO is a nonprofit organization that provides morale, welfare, and recreational activities to U.S. troops and their families. Our mission is to enhance the quality of life of America's military personnel and their families by providing them with essential support services, entertainment, and resources.

This position is located in Camp Arifjan, Kuwait, and requires U.S. citizenship. The successful candidate will have strong communication and organizational skills, with the ability to work independently and collaboratively as part of a team.

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