Account Manager Professional

7 days ago


Kuwait City, Al Asimah Deliveroo Full time

Transforming the Food Industry

We are seeking a highly skilled Account Manager to join our team in Kuwait. As a key member of our SMB (Small Medium Business) team, you will be responsible for managing a large portfolio of small to medium size restaurant partners. Your primary objective will be to drive core business performance and foster partner growth.

Your Key Responsibilities:

  • Manage a portfolio of small to medium size partners ensuring world-class customer service is provided.
  • Support growth of partners through various communication methods, including email, phone, online presentations, and meetings where needed.
  • Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform.
  • Negotiate with partners to reach favorable outcomes, including contracts, renewals, extensions, product launches, and advertising revenue.
  • Be the point representative of your partners and liaise effectively with our teams to resolve partner needs.
  • Grow accounts to strengthen relationships with partners and drive positive outcomes for Deliveroo.
  • Execute campaigns to improve important performance metrics, including customer outcomes, restaurant retention, and overall operational performance.
  • Drive partner engagement with Deliveroo's local marketing opportunities to unlock better value for our customers and support restaurant growth.

Requirements:

  • 2+ years of experience in an Account Management role or similar.
  • Strong relationship-building skills, with clear evidence of producing results.
  • Strong written and verbal communication skills.
  • BSc/BA in business, engineering, economics, or a related field is preferred.
  • Experience with Excel, Google Sheets, or formula-based tools.
  • A self-starter; proactive & always thinking of what the next step needs to be to future-proof operations.
  • Strong negotiation skills.
  • Solution-oriented individual using data to back decision-making.
  • Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome.
  • A fantastic communicator with a 'get it done' mindset, well-organized, and efficient.
  • Looker and Power BI experience are a plus.
  • Fluency in English and Arabic is essential.


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