Debt Recovery Officer

2 days ago


Kuwait City, Al Asimah SLB Full time

SLB is seeking a Debt Recovery Officer to manage and collect on a trade accounts receivable portfolio, with the goal of maximizing liquidity and free cash flow.

Responsibilities:
  1. Debt Collection: Collect outstanding debts from customers, using various methods to ensure timely payment and minimize bad debts.
  2. Process Improvement: Analyze and optimize the customer order to cash process, identifying areas for improvement and implementing changes to increase efficiency.
  3. Dispute Resolution: Resolve invoice disputes in a timely and professional manner, working closely with customers and internal stakeholders.
  4. Record Keeping: Maintain accurate and up-to-date records of all debt-related activities, including notes, communications, and transactions.
  5. Action Items: Assign and track action items related to debt disputes, ensuring timely resolution and minimal impact on cash flow.
  6. Delinquent Accounts: Identify and address delinquent accounts, working closely with the Credit Manager, Sales, and Operations teams to prevent reoccurrence.
  7. Cash Flow Management: Monitor and manage cash flow to ensure timely payments and minimal disruptions to business operations.
  8. Collaboration: Collaborate with internal stakeholders to support debt recovery, cash application, and dispute resolution, ensuring seamless coordination and minimal disruption to business operations.
  9. Uncollectible Debts: Recommend uncollectible debit balances for expense write-off, working closely with the Controller and Financial Analyst to clear balances from the debt portfolio.
  10. Research and Refunds: Research portfolios for duplicate and over-payments, submitting refund requests to the Collections Manager as needed.
  11. Policy Compliance: Ensure adherence to company policies and procedures, including the escheatment policy, to prevent losses and minimize disruptions.

A strong understanding of debt recovery principles and excellent communication skills are essential for this role.



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