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Banking Customer Service Expert
3 weeks ago
We are seeking a highly skilled Inbound Agent to provide exceptional customer service to our valued customers. As a Banking Customer Service Specialist, you will be responsible for handling inbound calls, responding to customer inquiries, and resolving issues related to banking services.
Key Responsibilities:- Handle Inbound Calls: Respond promptly and professionally to inbound calls, addressing customer inquiries, providing information, and resolving issues related to banking services.
- Sales Opportunities: Identify opportunities to promote and cross-sell banking products and services during customer interactions.
- Complaint Handling: Effectively handle customer complaints, gathering relevant information, and escalating when necessary for resolution.
Additional Responsibilities:
• Service Excellence: Uphold the highest standards of service quality, ensuring customer satisfaction through effective communication and problem resolution.
• Data Entry and Accuracy: Enter customer information and transaction details accurately into the system, ensuring data integrity.
- Excellent Communication and Problem-Solving Skills: Excellent verbal and written communication skills and strong problem-solving skills to handle complex customer issues.
- Familiarity with Banking Products: Familiarity with banking products, services, and regulatory requirements.
- Interpersonal Skills: Ability to build rapport with customers and colleagues.
