Customer Relationship Officer

2 weeks ago

Kuwait City, Al Asimah Burgan Bank Full time

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Direct message the job poster from Burgan Bank

The job holder provides efficient, courteous and effective customer service, handles non-cash related transactions following prescribed procedures. He / She promotes alternative banking channels.

Job Roles & Responsibilities:

Operations, Review and Reporting

  • Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department

Fieldwork

  • Promote and provide lending, deposit, card services to individuals, in compliance with the regulations and established policies and procedures (sales, operational, and security)
  • Carry out customer requests to create, close and maintain customer accounts / ATM cards as per the Bank's policies and procedures
  • Provide non-cash services, i.e. balance inquiries, account statements, cheque books, PIN services etc.in an accurate, courteous and timely manner
  • Promote the products and services of the Bank by recommending alternative services, guiding customers, up / cross selling products, and answering enquiries in line with Bank's policies
  • Process all transactions in line with the criteria defined by CBK and the AML policy of the Bank

Reporting

  • Generate and escalate periodic and requested reports ensuring accuracy and timely delivery

Stakeholder Management

Internal Interactions

  • Participate in the various cross-functional committees / teams for multiple purposes to achieve optimal cooperation and seamless quality service

Job Specifications

Educational Qualification(s)

  • Bachelor's degree or equivalent in a related field

Experience

  • Minimum 3 years of related experience

Language(s) known

  • Arabic (Proficient)
Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service
  • IndustriesBanking

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