Operations Leader Kuwait

15 hours ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Description

As a key member of our team, the Operations Manager will be responsible for overseeing the day-to-day operations of our store in Kuwait. This includes managing all aspects of store operations, ensuring compliance with company policies and procedures, and providing exceptional customer service.

  • Key Responsibilities:
  • Manage store operations, including payroll, customer service, shipping/receiving, alterations, and facilities management effectively.
  • Train, coach, and manage associates to ensure they have the skills and knowledge needed to perform their jobs efficiently.
  • Assist in supervision, staffing, and scheduling of the workforce, with a focus on areas such as cashiers, security, receiving, and maintenance.
  • Monitor the accuracy of receiving, transfers, damages, and returns-to-vendor (RTVs) to maintain accurate inventory levels.
  • Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
  • Conduct regular inventory cycle counts as directed.
  • Coordinate communication between the store and central distribution and/or corporate inventory control.
  • Produce and maintain operational reports and records to ensure adherence to company policies and procedures.
  • Ensure that all back-of-house operations are properly set up and organized.
  • Lock and secure the store and oversee compliance with all opening/closing and security procedures.
  • Assist in recruitment and hiring of qualified applicants to meet store needs.
  • Ensure timely submission of new hire, benefit enrollment, and employee change forms.
  • Assist with staffing, payroll management, and scheduling of associates, ensuring compliance with payroll budgets.
  • Help solve problems affecting store service, efficiency, and productivity.
  • Provide outstanding service to customers.
  • Exercise judgment and discretion alone and in conjunction with the management team in the day-to-day operations of the store.
  • Perform other tasks as assigned from time to time.
Requirements
  • 5+ years of retail store management experience with a strong operations background.
  • Ability to work a full-time schedule including nights, weekends, and holidays.
  • Strong interpersonal, communication, organization, and follow-through skills.
  • Physical ability to stand for extended periods and move/lift boxes of merchandise and fixtures throughout the store.
  • Willingness to adhere to all company policies, procedures, regulations, and standards.
  • Availability to travel as needed.

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