Lead Luxury Retail Professional
8 hours ago
Al Tayer Group's retail division, Al Tayer Insignia, boasts a portfolio of world-renowned luxury brands across fashion, jewellery, home, and department store categories. With a strong presence in lifestyle retail, the company represents leading brands in Beauty, Home, Fashion, and Hospitality sectors.
Job Description- Department Manager Role:
- • Manage and develop the team to achieve high revenue levels while maintaining brand image, operational compliance, and customer satisfaction.
- • Drive sales, monitor performance, and identify commercial opportunities to meet and exceed sales targets.
- • Cultivate a culture of excellent customer service, leading by example.
- • Resolve customer complaints effectively and promptly.
- • Minimise stock loss through the management, implementation, and adherence of ATG policies and procedures.
- • Analyse stock management information to ensure sales opportunities are maximised.
- • Provide and analyse reports to gain understanding of current performance trends, identify commercial opportunities, and ensure Buying/Planning are aware of stock-related feedback.
- • Prepare and implement stock takes in-store in liaison with the Operations team.
- • Recommend, manage, and/or support sales promotions and brand activities through effective planning and preparation to meet expectations.
- • Feedback to relevant parties.
- • Establish and maintain effective professional relationships with key business partners.
- • Ensure all Company policies and procedures are implemented and adhered to.
- • Ensure Company Health & Safety standards are adhered to at all times.
- • Understand customer profiles and ensure feedback is provided on Marketing, Buying, and Planning to relevant parties.
- • Ensure Visual Merchandising standards are maintained within brand guidelines.
- • Implement Company expectations of standards, maintenance, and cleanliness.
- • Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
- • Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
- • Preferably educated to graduate level.
- • 3-5 years of experience running profitable retail stores and teams.
- • Strong customer focus, prioritising our customer experience above everything else.
- • Experience in Beauty or luxury.
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