Lead Luxury Retail Professional

8 hours ago


Kuwait City, Al Asimah Al Tayer Group Full time
Company Overview

Al Tayer Group's retail division, Al Tayer Insignia, boasts a portfolio of world-renowned luxury brands across fashion, jewellery, home, and department store categories. With a strong presence in lifestyle retail, the company represents leading brands in Beauty, Home, Fashion, and Hospitality sectors.

Job Description
  • Department Manager Role:
  • • Manage and develop the team to achieve high revenue levels while maintaining brand image, operational compliance, and customer satisfaction.
  • • Drive sales, monitor performance, and identify commercial opportunities to meet and exceed sales targets.
  • • Cultivate a culture of excellent customer service, leading by example.
  • • Resolve customer complaints effectively and promptly.
  • • Minimise stock loss through the management, implementation, and adherence of ATG policies and procedures.
  • • Analyse stock management information to ensure sales opportunities are maximised.
  • • Provide and analyse reports to gain understanding of current performance trends, identify commercial opportunities, and ensure Buying/Planning are aware of stock-related feedback.
  • • Prepare and implement stock takes in-store in liaison with the Operations team.
  • • Recommend, manage, and/or support sales promotions and brand activities through effective planning and preparation to meet expectations.
  • • Feedback to relevant parties.
  • • Establish and maintain effective professional relationships with key business partners.
  • • Ensure all Company policies and procedures are implemented and adhered to.
  • • Ensure Company Health & Safety standards are adhered to at all times.
  • • Understand customer profiles and ensure feedback is provided on Marketing, Buying, and Planning to relevant parties.
  • • Ensure Visual Merchandising standards are maintained within brand guidelines.
  • • Implement Company expectations of standards, maintenance, and cleanliness.
  • • Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
  • • Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
About You
  • • Preferably educated to graduate level.
  • • 3-5 years of experience running profitable retail stores and teams.
  • • Strong customer focus, prioritising our customer experience above everything else.
  • • Experience in Beauty or luxury.


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