Key Player in Remote Support Team

3 days ago

Kuwait City, Al Asimah Valocity Limited Full time

About Players Health

At Players Health, we strive to create a secure environment for athletes to participate in sports. Our mission is not only a promise, but also a responsibility towards sports organizations and their members. With over 50 million youth athletes in the US, we work diligently to ensure they feel accepted and supported.

We are a VC-backed, mission-driven sports technology platform that offers digital risk management services, reporting tools, and insurance products to help sports organizations adapt to changing circumstances and responsibilities.

Our Core Values:

  • Lead with Mission: We prioritize our mission above all else, as we believe it will lead us to success both professionally and personally.
  • Go Beyond: We do not settle for 'good enough.' Instead, we aim for excellence in everything we do.
  • Operate like Owners: We take ownership of our tasks and approach each one with pride, responsibility, and commitment to excellence.
  • Virtue First: Honesty, integrity, and transparency are the foundation of our culture and the basis for all our actions.
  • Service: We serve others with humility, empathy, and kindness, always striving to exceed expectations.

About The Role

The Customer Service Representative (CSR) plays a crucial behind-the-scenes role in supporting our sales pod, which includes a Producer, Account Manager, and Athlete Safety Advisor. Reporting directly to the Account Manager, the CSR ensures smooth operations by handling administrative tasks, processing customer requests, and assisting with sales and service support. This role reports to the Chief Customer Officer and can be performed remotely or hybrid near one of our regional employee hubs (Minneapolis, MN or Dallas, TX), unless approved otherwise.

Responsibilities:

  • Sales Pod Support & Process Coordination
    • Manage administrative tasks and track customer needs.
    • Support the Account Manager in handling renewals, account updates, and follow-ups.
    • Process orders, invoices, and service requests, including certificates of insurance (COIs), to ensure a seamless customer experience.
    • Maintain accurate records in CRM and internal systems, ensuring all customer interactions are properly documented.
    • Coordinate internal communication between departments to facilitate customer solutions.
  • Operational & Administrative Support
    • Prepare customer proposals, quotes, and contracts as directed by the Account Manager.
    • Track and manage open tasks and service requests, ensuring timely completion.
    • Assist in scheduling meetings, follow-ups, and internal workflow coordination.
    • Support the Athlete Safety Advisor in preparing Athlete Safety Score Reports and Findings & Recommendations.
    • Attend quarterly and monthly client meetings, providing administrative support and ensuring action items are documented.
  • Collaboration & Continuous Improvement
    • Work closely with the sales pod to identify and address workflow inefficiencies.
    • Monitor internal processes and suggest improvements to enhance team productivity.
    • Assist in compiling reports and data for sales performance and customer trends.
    • Participate in team meetings, providing insights and updates on internal operations.

Minimum Skills & Qualifications:

  • Highly Organized: Strong attention to detail and ability to multitask efficiently.
  • Problem-Solving Skills: Ability to work independently and think critically.
  • CRT Proficiency: Proficient in CRM systems, Microsoft Office, and administrative tools.
  • Prior Experience: Previous experience in commercial insurance customer service, sales support, or administrative roles is preferred.
  • Licenses: Ability to obtain the state-required insurance license within 90 days of employment.

Desired Characteristics:

  • Excellent Communication Skills
  • Self-Motivated: Ability to thrive in a fast-paced, quickly changing remote environment.
  • Natural Relationship Builder: Integrity, reliability, and maturity.
  • Acknowledged Attention to Detail: Keen attention to detail and adherence to deadlines.
  • Strong Excel Skills
  • Business Acumen: Understanding of business principles and operations.
  • Dedicated Professional: Commitment to professional development and growth.

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