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Sales Manager for Installed Base Growth

3 weeks ago

Kuwait City, Al Asimah beBee Careers Full time
Local Service Unit Sales Manager

This role requires collaboration with the Hub Sales team, Country Local Sales Manager, local Front-End Sales team, market managers, and sales teams across Hitachi Energy. The LSU Sales Manager will oversee the dedicated Service Front End Sales team, coordinating marketing and sales activities under the Country Level Service units to ensure a unified service approach.

The ideal candidate will have a strong background in Service Sales within an OEM, managing an extensive installed base, preferably in the electrical installations/energy sector. They will implement the service sales strategy, achieve targets related to lifecycle management, service products, and solutions, focusing on installed base penetration and customer relationship management.

Key Responsibilities:
  • Service Sales Strategy: Develop and execute sales strategies aligned with business objectives, lead teams to exceed targets, forecast sales accurately, negotiate major contracts, identify new business opportunities, and develop service-focused account plans. Manage budgeting, sales, and operations planning, establish long-term customer relationships, and collaborate on SLAs, pricing strategies, and marketing activities.
  • Customer Approach: Build long-term relationships by understanding customer needs, regulations, and providing high-quality technical solutions. Ensure customer satisfaction issues are addressed promptly.
  • Sales Processes: Support sales activities, provide market feedback, and share insights on installed base data, leads, and competitors' solutions.
  • Health, Safety, and Integrity: Monitor client financial status, manage risks related to contracts, promote health and safety practices, and align with sustainability goals.
  • People Leadership and Development: Drive sales efficiency through skills development, organize and staff the team appropriately, coach on sales planning and negotiation, and promote a unified service approach.
Requirements:
  • Bachelor's degree or equivalent experience.
  • Extensive and demonstrable experience in Service Sales and IB Management.
  • Strong customer relationship skills and understanding of systems and products.
  • Experience in the energy sector, with analytical and strategic thinking capabilities.
  • Excellent communication and interpersonal skills, adaptable to a fast-paced environment.
Key Competencies:
  • Leadership
  • Customer Focus
  • Analytical Thinking
  • Communication