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Training Experience Specialist
2 weeks ago
We are seeking a dynamic and experienced individual to design and deliver impactful training programs for front-line staff in our fashion division. The ideal candidate will focus on enhancing product knowledge, customer service, and soft skills, ensuring a premium customer experience across all touchpoints.
Main Responsibilities:
- Develop and facilitate engaging training sessions on product knowledge, styling, customer service, and interpersonal skills, encompassing key aspects of the fashion retail environment.
- Assess training needs through constructive feedback, store visits, and performance metrics, analyzing areas for improvement and growth.
- Closely collaborate with brand teams to align training with business objectives and strategic goals.
- Monitor and evaluate the effectiveness of training programs, adjusting content as necessary to optimize learning outcomes.
- Maintain up-to-date and relevant training materials and support resources, reflecting industry best practices and emerging trends.
Key Qualifications:
- Proven experience in Learning & Development, preferably within fashion retail or a similar customer-focused setting.
- Strong presentation, communication, and facilitation skills, with the ability to engage diverse audiences and promote active learning.
- Bilingual proficiency in English is required, enabling effective communication with stakeholders.
- A genuine passion for fashion, customer experience, and staff development, driving innovative solutions and initiatives.
