VoIP Systems Engineer

2 weeks ago


Kuwait City, Al Asimah V2X Inc Full time

Company Overview

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V2X Inc is a leading provider of smart solutions designed to integrate physical and digital infrastructure from base to battlefield.

We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Our team of experts works alongside clients to tackle complex challenges with integrity, respect, responsibility, and professionalism.


Job Description

The VoIP/Video Engineer is a subject matter expert with in-depth knowledge of voice routing communications in medium to large infrastructure and design. This position requires technical expertise in call and video routing, optimization, call and video flow technology, customer service and QoS as referenced to DoD practices.

  • Provide implementation of new, existing, and future VoIP (to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing current industry best practice implementation to include, but not limited to, Cisco Call Manager and Unified Communications systems.
  • Manage and maintain Tier 1 Cisco Call Managers, Presence, Unity servers, Session Border Controllers (SBC), Session Management Edition (SME) and additional equipment, if applicable, on all networks.
  • Collaborate with all sections within the Network Operations Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic.
  • Provides expert technical support for existing and expanding Voice & Video networks, services, system upgrades, and equipment purchases to the customer.
  • Monitors and identifies capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
  • Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance.
  • Executes engineering best practices in network builds, integration, testing, and documentation while adhering to security fundamentals provided by DISA's Security Technical Implementation Guides (STIGs).
  • Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs).
  • Create and track network issues/requests using the ServiceNow ticketing system.
  • Create, update, and maintain detailed network diagrams.
  • Additional duties as assigned by leadership.

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