
Customer Service Manager Lead
2 days ago
At SmartPet, we are seeking a seasoned Customer Service Manager to lead our customer service team in delivering exceptional support to our clients. As a key member of our organization, you will be responsible for managing the day-to-day operations of the team, ensuring that all customer inquiries are resolved promptly and professionally.
The ideal candidate will have strong leadership abilities, excellent communication skills, and the ability to motivate and guide their team to provide outstanding service. They should also be adaptable to changing environments and possess a customer-centric approach.
Key Responsibilities:
- Manage a team of customer service representatives, providing guidance and coaching to ensure they meet performance targets and continuously improve their skills.
- Collaborate with sales and product development teams to address customer issues and provide valuable insights for product or service enhancements.
- Develop and implement strategies to improve customer satisfaction and retention rates.
- Maintain a high level of professionalism and uphold the company's reputation for excellent customer service.
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