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Sales and Customer Experience Expert
2 weeks ago
Job Description
About the RoleWe are seeking a highly skilled Sales and Customer Experience Expert to join our team. As a Senior Sales Advisor, you will play a critical role in promoting our corporate image, enhancing store turnover, and ensuring customer satisfaction and loyalty.
Responsibilities- Ensure consistent after-sales service following company standards to uphold customer satisfaction and loyalty.
- Manage overall store operations to ensure optimal customer satisfaction and alignment with our brand's style and quality standards throughout the entire sales and after-sales process.
- Capture every customer interaction to promote our brand and its products effectively.
- Support store managers by leveraging extensive product knowledge and experience during the training of new staff.
- Act as a leader and set an example for colleagues with less seniority.
- Reorganize displayed products, ensure proper departmental presentation, and manage inventory, maintaining awareness of assigned product stock counts in the warehouse to optimize sales.
- Welcome and acknowledge regular customers, understand their needs, and enhance the product range by demonstrating, recommending, and contextualizing available products to enrich the customer experience.
- Check customer requirements during product trials and promptly respond to any further requests.
- Promote complementary, additional, or upgraded sales.
- Ensure customer loyalty by collecting customer information and accurately entering it into the database, linking it to the sale for future reference and personalized service.
- Maintain a constant tidiness and cleanliness of the store, follow up on orders, and handle complaints with the support of a manager if necessary to maintain a seamless customer experience.
- Fluency in English.
- Technical Skills Proficiency in MS Office.
- High school degree.
- Zero to two years of experience in a similar role.
Fluency in English is required. Fluency in Arabic is a plus.
EducationA high school degree is required.Experience
Zero to two years of experience in a similar role is preferred.
