Dispatch Operations Manager

2 days ago


Kuwait City, Al Asimah Vectrus Full time

This position will be based in Kuwait in support of LOGCAP operations.

The Emergency Services Dispatcher Lead supervises the daily activities of dispatchers, trains them, and manages incoming requests for Fire and Emergency Services responses. This role is responsible for dispatching emergency personnel, providing pre-arrival medical instructions, and verifying assignment locations as necessary.

Main Responsibilities
  1. Lead the Emergency Services Dispatcher Team to ensure efficient response management and effective communication.
  2. Manage incoming requests for Police, Fire, and Emergency Medical Services responses, guaranteeing accurate recording and distribution.
  3. Provide critical response by dispatching emergency personnel to high-priority situations, such as fires or emergencies.
  4. Maintain clear communication with emergency responders to confirm assignment locations.
  5. Deliver pre-arrival medical instructions to individuals requiring urgent assistance.
  6. Perform tasks assigned by the Emergency Services Dispatch Supervisor, including administrative duties.

The position description is subject to change based on operational requirements.

Requirements and Qualifications
  1. Bachelor's degree or relevant experience; one-year related experience can replace one year of education if a degree is required.
    1. High school diploma or equivalent required; a copy of the diploma must be provided.
    2. Must be CAC eligible and/or able to obtain a Common Access Card (CAC).
    3. U.S. citizenship is mandatory.
    4. Secret Clearance is active.
    5. American Heart Association CPR certification.
    6. Telecommunicator I/II certification.
    7. Emergency Medical Dispatch (EMD) Certification.
  2. Experience:
    1. At least one (1) year experience as a Police, Fire, EMS dispatcher.
  3. Skills:
    1. Excellent radio and telephone communication skills.
    2. Precise information recording, transmission, and reporting capabilities.
    3. Fluent English reading, writing, and speaking abilities.
    4. Typing speed of at least 35 words per minute.


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