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Customer Service Representative
3 weeks ago
Customer Service Representative
Job DescriptionWe are inviting local nationals with a passion for the automotive industry to apply for this position. As a customer-focused individual, you will be responsible for maintaining regular engagement with customers to ensure satisfaction and long-term loyalty.
This role is ideal for individuals who are organized, capable of managing the end-to-end customer experience across all communication channels, and understand customer needs to identify cross-selling and referral opportunities.
Key Responsibilities:
- Maintain regular engagement with customers to ensure satisfaction and long-term loyalty
- Communicate effectively via phone, email, social media, or in person as needed
- Follow up on key customer milestones, including occasions, promotions, and company events
- Address and resolve customer complaints in line with policies, escalating when necessary
- Manage and update customer information within internal systems
- Qualify and refer web leads to the Sales team for further action
- Conduct customer satisfaction surveys and collect insights to enhance service delivery
- Collaborate with internal teams to meet KPIs and prepare regular reports
- Stay up to date with procedures, service standards, and customer service best practices
Requirements:
- Bachelor's degree or Diploma
- Bilingual in English and Arabic
- Excellent communication and relationship management skills
- Proficiency in CRM platforms and reporting tools
As a valued member of our team, you will enjoy a range of benefits that support your personal and professional growth.
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