Tech Operations Manager

4 weeks ago


Kuwait City, Al Asimah Accor Hotels Full time
Job Description

Role Summary

The Tech Operations Manager will play a pivotal role in defining and implementing the brand's technological DNA and personalization strategies on a global scale, representing Accor Tech within Orient Express.

Key Responsibilities

  • Lead and drive the global tech strategy for Orient Express, encompassing hotels, trains, and yachts.
  • Define and manage the tech roadmap, overseeing project execution and rollouts across all properties.
  • Ensure seamless project follow-ups, rollouts, and new openings within your scope.
  • Oversee all tech operations, including IT and digital initiatives, for the entire Orient Express portfolio.
  • Manage relationships with owners and General Managers to ensure alignment and satisfaction.
  • Serve as the main point of contact for the Luxury & Lifestyle division within various regions.
  • Lead regional teams by establishing governance, standards, and training programs.
  • Collaborate closely with each Regional CTS to optimize performance.
  • Oversee the execution of Service-Level Agreements (SLAs) delivered by other Business Units, focusing on regional and End-to-End support.
  • Facilitate an advisory board with representatives from hotels, trains, and yachts to co-create innovations and standards.
  • Represent Orient Express externally by engaging in communities, events, and professional meetings related to digital and technology.

Requirements

  • Over 5 years of experience in IT, preferably within the tourism and hospitality industry.
  • Extensive expertise in project management and customer relations.
  • Strong financial management skills.
  • International exposure and willingness to travel.
  • Fluency in English, with proficiency in an additional language being highly desirable.

Competencies

  • Ability to maintain a strategic overview while effectively addressing specific hotel needs and technical challenges.
  • Excellent organizational, communication, and analytical skills.
  • Ideal deep knowledge of IT environments specific to hotels, trains, or yachts, including infrastructure, cloud, and operating systems.
  • Proven ability to build partnerships and foster trust with operations teams.
  • Proficiency in Microsoft Office Suite, particularly Excel and Power Point.

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