Tech Operations Manager
4 weeks ago
Role Summary
The Tech Operations Manager will play a pivotal role in defining and implementing the brand's technological DNA and personalization strategies on a global scale, representing Accor Tech within Orient Express.
Key Responsibilities
- Lead and drive the global tech strategy for Orient Express, encompassing hotels, trains, and yachts.
- Define and manage the tech roadmap, overseeing project execution and rollouts across all properties.
- Ensure seamless project follow-ups, rollouts, and new openings within your scope.
- Oversee all tech operations, including IT and digital initiatives, for the entire Orient Express portfolio.
- Manage relationships with owners and General Managers to ensure alignment and satisfaction.
- Serve as the main point of contact for the Luxury & Lifestyle division within various regions.
- Lead regional teams by establishing governance, standards, and training programs.
- Collaborate closely with each Regional CTS to optimize performance.
- Oversee the execution of Service-Level Agreements (SLAs) delivered by other Business Units, focusing on regional and End-to-End support.
- Facilitate an advisory board with representatives from hotels, trains, and yachts to co-create innovations and standards.
- Represent Orient Express externally by engaging in communities, events, and professional meetings related to digital and technology.
Requirements
- Over 5 years of experience in IT, preferably within the tourism and hospitality industry.
- Extensive expertise in project management and customer relations.
- Strong financial management skills.
- International exposure and willingness to travel.
- Fluency in English, with proficiency in an additional language being highly desirable.
Competencies
- Ability to maintain a strategic overview while effectively addressing specific hotel needs and technical challenges.
- Excellent organizational, communication, and analytical skills.
- Ideal deep knowledge of IT environments specific to hotels, trains, or yachts, including infrastructure, cloud, and operating systems.
- Proven ability to build partnerships and foster trust with operations teams.
- Proficiency in Microsoft Office Suite, particularly Excel and Power Point.
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