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Sales Growth Specialist
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This Sales Consultant position is a key role in driving sales growth and revenue for our organization. As a Sales Consultant, you will be responsible for meeting and exceeding sales targets by building strong relationships with customers and providing exceptional service.
Key Responsibilities:- Approach, greet, and help customers entering the showroom according to our brand image.
- Assist customers in selecting available products by undertaking an in-depth needs analysis.
- Explain vehicle performance, product details, features, and benefits according to the sales process.
- Offer and accompany customers in test driving vehicles according to the test drive process.
- Ensure smooth completion of the sales contract and associated documentation.
- Promote and up-sell products and services.
- Introduce finance and insurance products during the sales process and support implementation of finance and insurance campaigns.
- Facilitate that the F&I department receives sufficient customer information for a smooth hand-over.
- Facilitate that relevant paperwork, car registration, and/or insurance documentation is completed according to distributor policies.
- Organize the hand-over of the vehicle according to distributor policy.
- Introduce customers to the After-Sales department.
- Handle customer complaints tactfully and promptly according to distributor policies and escalate difficult cases immediately to the Supervisor/Sales Manager.
This role requires excellent communication and interpersonal skills, as well as the ability to handle queries and complicated customer complaints professionally.
