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Luxury Hotel Guest Experience Manager

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

About the Role

We are seeking a dedicated Front Desk Duty Manager to lead our team in delivering exceptional guest experiences.

The ideal candidate will have a proven track record of managing high-pressure situations, prioritizing workload and ensuring seamless hotel operations. They will also be responsible for developing their team's skills, fostering a culture of excellence and driving results that positively impact hotel performance.

Your Responsibilities:

  • Manage guest experiences, team performance, and hotel operations with ease and efficiency
  • Prioritize workload to ensure delivery of authentic and memorable experiences
  • Develop and mentor team members to drive results and improve hotel performance
  • Address guest concerns and resolve issues through effective communication and problem-solving
  • Be the first point of contact for critical emergency situations, remaining calm and composed under pressure

Requirements:

  • A minimum Diploma or equivalent qualification
  • At least 2 years' experience as a front desk or guest service leader
  • Fluency in spoken and written English, with Arabic being a requirement; other languages may be beneficial
  • Basic mathematics skills and excellent communication, problem-solving, reasoning, and motivational abilities
  • Ability to work long periods standing at the front desk and occasional lifting of heavy items
  • Familiarity with hotel property management systems like Opera would be an advantage
  • Flexibility to work evenings and weekends, including occasional overtime

What We Offer:

We provide a competitive salary package, comprehensive benefits, and a wide range of perks to support your well-being and career growth.

Our Culture:

We value diversity, inclusivity, and respect for all colleagues and guests. Our workplace is welcoming, supportive, and empowering, where everyone can bring their whole self to work and thrive.

Why Choose Us?

Join our dynamic team and take advantage of this exciting opportunity to grow professionally and personally. With a focus on excellence, innovation, and collaboration, we are committed to creating a better future for our guests, colleagues, and communities.