Senior Digital Operations Manager
1 day ago
About the Role
">- Lead a team of developers to drive digital initiatives and support existing systems, including website, mobile app, and in-store kiosk marketplace.
- Perform continuous assessment on systems, identify gaps, and introduce operational processes to address pain points and ensure application security.
- Manage local teams and development partners based in Kuwait, with experience in leading commerce development projects and understanding retail business framework.
Responsibilities
">- Work closely with the business unit as a member of the management team to understand key drivers, processes, and needs, and collaborate on strategic initiatives and objectives.
- Setup and follow operational support processes for Business and Customers, strategizing operational tools and systems for better control and monitoring.
- Collaborate with IT and the business to integrate technology differentiators into the business and program planning cycle, working proactively to achieve business-as-usual efficiency.
- Evaluate and introduce new technologies, improving system reliability and performance, and participating in development activities when necessary.
Requirements
">- A bachelor's degree in engineering, science, or IT, coupled with a solid technology background in web/software development.
- Minimum 8 years of experience in Retail/E-commerce industry, with 5 years of experience in leading teams to drive and deliver projects.
- Experience in leading development teams to deliver multiple projects in parallel, with strong knowledge of frontend frameworks like Angular, React, and Next JS.
- Working experience in implementation and architecture preparation of Microservices, with good understanding of retail business framework, technical architecture, and deployment of commerce software.
Additional Requirements
">- Strong solution architecting skills with minimum 5 years of experience, including application architecture, object and data modeling, database design, and Agile Software development methodology.
- Excellent knowledge of Cloud administration (AWS or GCP or Azure), database administration, social media integration, SEO, SEM, and Google Analytics.
- Strong business analysis and modeling techniques, with leadership qualities, clear communication competency, consistency of thought process, adaptability, and versatility.
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