Hospital Admission Coordinator

5 hours ago


Kuwait City, Al Asimah Internationalhospital Kw Full time

About the Job

Internationalhospital Kw is seeking a highly skilled Admission Officer to join our team. As an Admission Officer, you will be responsible for delivering exceptional customer service to all patients, ensuring their needs are met with professionalism and care.

Key Responsibilities

  • Under general supervision, provide high-quality customer service to patients, responding promptly to their inquiries and resolving issues efficiently.
  • Liaise with the hospital's multidisciplinary team to coordinate patient appointments, ensuring seamless communication and collaboration.
  • Update patient data accurately, including contact information and medical history, prior to admission.
  • Process billing and payment for cash patients, obtaining signatures on relevant documents as required.
  • Verify approval conditions before admitting patients, explaining package details and any rejected codes or items.
  • Collect down payments for rejected services or items, ensuring transparency and fairness in all transactions.
  • Maintain confidentiality at all times, handling sensitive conversations discreetly and keeping confidential patient information secure.
  • Ensure the admission office remains clean and tidy, adhering to hospital standards and protocols.
  • Submit insurance claims daily, streamlining the reimbursement process and enhancing patient satisfaction.

Requirements

  • High university degree or suitable equivalent.
  • Two years' work experience in a similar position in a hospital.
  • High proficiency in Arabic and English.
  • Proficient computer skills.
  • Excellent communication and interpersonal skills, with ability to work effectively in a team environment.
  • Availability to work shifts, demonstrating flexibility and adaptability in a dynamic healthcare setting.

About Us

Internationalhospital Kw is a leading healthcare provider, dedicated to delivering exceptional patient care and outstanding service. We offer a supportive work environment, opportunities for growth and development, and a commitment to excellence in everything we do.



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