Admission Officer

7 hours ago


Kuwait City, Al Asimah Internationalhospital Kw Full time

**Job Summary:**

We are seeking an experienced Admission Officer to join our team at International Hospital Kw. The successful candidate will be responsible for delivering a high standard of customer service to patients, ensuring that their needs are understood and met in a timely and efficient manner.

**Key Responsibilities:**

  • Listen carefully to patients to understand their needs and preferences.
  • Verify patient identification documents, including Civil ID and insurance cards, and update patient records accordingly.
  • Process billing and collect payments from cash patients, ensuring that all relevant documents are signed and copies provided.
  • Check insurance approval conditions and inform patients about any rejected codes or items, including accommodation stays in packages.
  • Collect down payments for rejected codes, prostheses, or items before admission.
  • Ensure that patients sign all admission documents related to their insurance company, except in emergency cases, and provide a copy of the invoice for both cash and insurance patients.
  • Maintain confidentiality and handle sensitive conversations with discretion.
  • Keep the admission office clean and tidy at all times and wear the uniform provided by the hospital throughout the workday.
  • Submit all insurance claims on a daily basis.

**Requirements:**

  • High university degree or suitable equivalent.
  • Two years' work experience in a similar position in a hospital.
  • High proficiency in Arabic and English.
  • Computer skills.
  • Proficient knowledge of customer service and standard office practices.
  • Excellent communication and phone etiquette skills.

**Benefits:**

  • Opportunity to work in a dynamic and growing healthcare organization.
  • Competitive salary and benefits package.
  • Professional development opportunities.
  • A supportive and collaborative work environment.


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