Restaurant Operations Manager

3 days ago


Kuwait City, Al Asimah Azadea Group Full time
Company Overview:
Azadea Group is a dynamic and fast-growing company in the retail industry, dedicated to providing exceptional customer experiences. As part of our team, you will have the opportunity to work with talented professionals and contribute to the success of our restaurants.

Job Description:
As a Restaurant Operations Manager, you will play a vital role in ensuring the smooth operation of our restaurant. Your primary responsibilities will include implementing effective food safety and hygiene protocols, maintaining high-quality standards, and supervising staff to ensure excellent customer service.

Key Responsibilities:
  • Implement and maintain adequate food safety and hygiene policies and procedures.
  • Monitor and control inventory levels, as well as manage revenues and pricing strategies.
  • During peak hours or as needed, greet customers, take orders, and serve guests while informing kitchen and bar staff.
  • Supervise food preparation and presentation processes, ensuring high-quality items and adherence to set standards and techniques.
  • Handle customer complaints professionally, ensuring continuous client satisfaction.
  • Oversee daily F&B costs and collaborate with the Manager to review operational targets and implement necessary measures to meet them.
  • Manage all aspects of restaurant operations, including opening and closing procedures, maintenance checks, shift management, and liaison with the purchasing department.
  • Monitor steward performance and handle tip calculation and distribution.

Qualifications and Requirements:
To be successful in this role, you will need:
  • Bachelor's Degree or equivalent in Food and Beverage or Hospitality Management.
  • 3-5 years of experience in F&B operations, with 1-2 years in a managerial capacity.
  • Fluency in English.
  • Proficiency in MS Office.
  • Initiative level: 3.
  • Commercial Understanding level: 3.
  • Customer Focus level: 4.
  • Decision Making level: 2.
  • Developing and Motivating Others level: 4.


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