Diyar United Company IT Solutions Specialist

1 week ago


Kuwait City, Al Asimah Diyar United Company Full time

At Diyar United, we are seeking a highly skilled IT Service Management Professional to join our team.

About the Role:

This is an exciting opportunity for someone who wants to make a real impact on our IT operations. As a Technical Support and Development Expert, you will be responsible for designing, implementing, and maintaining high-quality applications that meet our business needs.

Key Responsibilities:
  • Incident, Problem, and Change Management: Manage IT service operations, including incident, problem, and change management to ensure seamless delivery of services.
  • ITSM Platform Configuration and Maintenance: Configure and maintain ITSM platforms, such as BMC Remedy, ServiceNow, and Cisco Finesse, to ensure they meet our business requirements.
  • Compliance and Monitoring: Monitor and ensure compliance with SLAs, KPIs, and ITIL best practices to maintain high levels of service quality.
  • Collaboration and Improvement: Work closely with IT teams to improve service workflows and automation, and generate reports and analytics on service performance and improvements.

We are looking for a candidate with strong knowledge of ITSM tools, service workflows, and automation. If you have experience with REST APIs, RPA, cloud-based automation, and database handling, that's a big plus



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