IT Service Operations Manager

1 month ago


Al Jahra, Kuwait American International University, Kuwait Full time
  • Develop, implement, and monitor ITIL processes to streamline service delivery.
  • Ensure that ITSM processes are aligned with the evolving needs of the business.
  • Lead the management, communication, escalation, and resolution of critical incidents.
  • Drive service improvement activities to enhance the overall quality of IT services.
  • Serve as an escalation point for incident management, providing guidance and support as needed.

Qualifications:

  • Bachelor's degree in a relevant field such as Information Technology, Computer Science, or Business Administration (preferred)
  • Comprehensive understanding of the ITIL framework and ITSM best practices.
  • Excellent communication skills, with the ability to effectively collaborate and resolve conflicts.
  • Strong leadership abilities, capable of leading and coordinating cross-functional teams.
  • Proven experience in IT service management or a related field.
  • Relevant certifications such as ITIL are highly desirable.


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