Support Developer

As a Support Developer in the fintech domain, you will provide technical support, troubleshoot issues, and ensure the smooth operation of our financial services platform. You will work closely with cross-functional teams to resolve bugs, deploy fixes, and enhance system performance.

Lead a team of Technical Support Engineers who work with our customers to resolve customer issues.Consistently coach and provide actionable feedback to promote career development while maintaining support standards.Ensure individual and team goals are met.Assist with navigating resolutions to challenging incidents and customer escalations.Participate in the...

Work in partnership with the business unit as a member of the management team, to fully understand the key business drivers, processes and needs of current challenges as well as future strategic initiatives and objectives.Setup and follow the process for operational support to Business and Customers.Strategize the operational tools and systems required to be...

Provide technical support to organizations internal users of desktop applications and hardware. Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems. Under direct supervision, ists in monitoring, responding, configuring,...

Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.Collaborate with and mentor junior and mid-tier support engineers to triage issues.Create reproducible test cases, file development requests, and offer patches when...

Respond to technical customer requests in accordance with our SLAs and own them until resolution.Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.Proactively identify, develop and maintain support knowledge documentation.

Provide first-line technical support to customers via various channels including phone, email, and chat.Diagnose and troubleshoot technical issues related to our SaaS platforms, including but not limited to software functionality, configuration, and integration.Collaborate closely with internal teams, including Product Development and QA, to escalate and...

We are seeking a talented and experienced Kafka Developer to join our innovative team in Kuwait. The ideal candidate will have a strong background in developing and managing Kafka-based solutions. As a Kafka Developer, you will be responsible for designing, building, and maintaining data streaming platforms to support our business operations and enable...

Design, develop, test, debug, and implement software applications on Dynatrace on-prem and SaaS versions.Collaborate with the Splunk lead developer to understand and replicate Splunk functionality in Dynatrace.Work with other developers to enhance the visualization of SAP data using Dynatrace functionalities like SmartScape and AppEngine.Support the...

Develop blockchain solutions and support the development of blockchain-enabled applications;Implement high-performance and high-quality software modules;Participate in technical presentations for funded projects;Contribute to R&I proposals;Review and implementation of code with and/or without interaction with Blockchain tech;Identify problems/bugs and...

Develops/modifies approved new/current HMIS modules with the aim of solving business problems or automating business processes to improve controls and operational efficiency.Assists in the development of interfaces between HMIS and ERP and provides on-going support.Coordinates with Team Lead and IT manager to resolve issues related to oracle HMIS systems and...

Integration of Subsurface and Surface challenges, understanding of links between of subsurface potential, wellbore needs, surface constrainsPropose optimization options from the integration of different domains.Identify development options considering the constraints at surface, propose technologies that support and cope with subsurface potential and limited...

Design, develop, and maintain RPG applications, utilizing ILE concepts and the latest RPG features.Integrate RPG applications with other systems, including web services, ensuring smooth data flow and functionality.Collaborate with cross-functional teams, including Product, to understand requirements and translate them into development tasks.Leverage your...

Training needs and strategies.To help research, analyse and prepare the annual training needs analysis and budgets.Ensure each training course addresses the required core competencies.Assist in formulating career and succession planning strategies and processes.Assess training needs through supporting surveys, interviews with employees, focus group, or...

Lead, coach and manage the Client Support SpecialistsDrive continuous development and performance management of your teamBe the Voice of the Customer (VoC): use data/feedback from customers, understand their pain points and implement workflow optimisationsBe a Deel Ambassador and hands-on leader: when needed, act as point of escalation for difficult cases...

Roles and responsibilities The selected candidate will oversee the comprehensive management of project planning, contracts, finance, cost control, and auditing processes. This includes auditing contractors and subcontractors, document control, and administrative functions. The individual must demonstrate a proven ability to initiate effective project...

Supports Web Front End Development and Workflow Automation task areas.Designs, develops, enhances, debugs, implements, and maintains software.Troubleshoots production problems related to software applications.Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new...

This is a full-time on-site role for a Fullstack Application Support developer at NowWiN International in Kuwait City Metropolitan Area. The role involves providing day-to-day technical support for applications, troubleshooting issues, and collaborating with software development teams to enhance application performance.

Software Developer (Remote) Location: Remote About the role: We are seeking an experienced Software Developer to join our dynamic team. This remote position is ideal for a professional who is passionate about coding and eager to contribute to innovative projects. You will play a crucial role in designing developing and maintaining software applications that...

We are seeking a Python Engineer for one of our automation teams in the Electron Group. This team is responsible for designing, building, and operating Python based tooling hosted on AWS, which ties together various cloud services. This tooling enables other development teams to work better and more efficiently.For example, with the AWS Chalice framework,...