Call Center Agent

Handle inbound and outbound calls.Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, ... etc.De-escalate situations...

Supervise and coordinate the activities of the call center team to ensure smooth operations and optimal performance.Monitor call center metrics, such as call volume, wait times, and resolution rates, and take necessary actions to meet performance targets and service level agreements (SLAs).Provide training, coaching, and feedback to call center...

Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return callRoute all calls to and from the call center.Routinely checks the queue to monitor calls holdingRoute all calls appropriatelyAppointment confirmationBooking appointments for all doctors and other services Distribute change...

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage...

This is a full-time on-site Call Center Associate role located in Ardiya. Call Center Associates will be responsible for providing exceptional customer service and support to customers through call center channels. Typical day-to-day tasks associated with this role include answering calls, resolving inquiries, providing information, and maintaining customer...

Answering incoming customer calls and providing accurate information about our products and servicesAssisting customers with their inquiries, concerns, and complaints in a professional and courteous mannerIdentifying and escalating priority issues to the appropriate department or supervisor for resolutionMaintaining a high level of product knowledge to...

Manage inbound and outbound calls in a timely manner.Analyze client requirements and offer the best possible solution or information.Provide information to the customer about our products and create lead using proper lead type.Take the initiative to build fruitful connections through fluent and engaging communication.

Inbound Calls: Handle inbound calls from customers regarding orders, billing inquiries, product support, account management, and general assistance. Listen actively to understand customer needs and concerns.Outbound Calls: Make outbound calls to follow up with customers, confirm appointments, conduct surveys, and promote products or services. Maintain...

Work with other management team members to develop call center objectives, keeping profitability and efficiency in mindLead team meetings and coach and motivate team membersHire, onboard and train call center personnelAnalyze call center data and prepare reports for upper management.Evaluate staff effectiveness and performance annually or on an as-needed...

Take customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about the company’s new products, services and policiesGuide callers through troubleshooting, navigating the company site or...

1. Answering incoming calls from customers or clients and addressing their inquiries or concerns in a professional manner. 2. Making outbound calls to customers or clients for various reasons, such as follow-ups, surveys, or sales pitches. 3. Providing information about services to customers, answering questions, and resolving issues. 4. Recording customer...

Inbound and Outbound Calls: Handle incoming and outgoing calls in a professional and courteous manner. Answer patient inquiries, schedule appointments, and provide information about clinic services.Appointment Scheduling: Efficiently schedule patient appointments and confirm upcoming appointments, ensuring accurate data entry and maintaining an organized...

Previous experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectively

Key Responsibilities: Designing, implementing, and maintaining customers network & telephony solutions as well as the companys network infrastructure. Configuring and troubleshooting network equipment and IP devices such as IP phones, routers, switches, and firewalls, as well as monitoring and optimizing network performance. Monitor and optimize network &...

Bachelor's degree in computer or related field.4 to 6 years of experience as a help desk support.Excellent knowledge of Microsoft Office applications (Word, Excel, PowerPoint and Outlook).Excellent knowledge of standard Windows edition (troubleshooting, configuration, installation, etc.).Possession of a transferable Kuwaiti visa.

· Promote Padra vitamins, shampoo, and spray products to patients post-surgery.· Provide accurate information (e.g. product features, pricing and after-sales services).· Answer customers’ questions about specific products/services.· Conduct price and feature comparisons to facilitate purchasing.

CCE/ Fresher/ BPO/ Call Center/ Day & Night Shifts/ Inbound ProcessSkills: CCE, Customer care executive, CSA, Customer care, CCR, CSE, BPO, CCA, Voice Process, International BPO, Call Center, International Call Center, Voice Support, Inbound, Customer Support, Customer Care Executive, Inbound, Technical SupportResponsibil ities and Duties: - Customer...

Technical Support Specialist (II), with the following conditions:At least 5 years of experience working as a system engineer in a call center environment.Experience the Genesys Pure Engage call center system.Strong troubleshooting and problem solving skills. Skills in creating and maintaining system documentation, policies and procedures.

Job Profile : CCE/ Fresher/ BPO/ Call Center/ Day & Night Shifts/ Inbound ProcessSkills: CCE, Customer care executive, CSA, Customer care, CCR, CSE, BPO, CCA, Voice Process, International BPO, Call Center, International Call Center, Voice Support, Inbound, Customer Support, Customer Care Executive, Inbound, Technical SupportResponsibil ities and Duties: -...

- Respond to customers’ calls, requests, and enquiries, in addition to redirecting received calls to the required function in a timely manner while providing a high standard of communication in order to maintain service quality and customer satisfaction.- Maintain full knowledge of Raha’s business model, products and services and the price list.-...