Contact, Call Center Supervisor

2 days ago

Kuwait City, Al Asimah Client of Alert HR Solutions Full time

Your salary is a tax-free, all-inclusive package You will have a direct and permanent employment with our client for either 2 or 3 years. They offer 30 days of annual paid leave, along with annual study leave depending on your position. Your salary may increase through their commission scheme if applicable. They cover healthcare insurance or treatment, provide medical malpractice insurance, and other benefits as per company policy.

Who you are
You possess key skills, qualities, and experience that enable you to successfully lead and support a customer service team while maintaining high standards of service delivery.

Skills & Competencies:

  • Strong leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Ability to handle customer complaints and difficult situations professionally and empathetically.
  • Strong problem-solving and decision-making abilities.
  • Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
  • Excellent organizational and time-management skills, with the ability to manage multiple priorities.

Education & Qualifications:

  • Bachelor's degree in Business, Communications, or a related field (preferred), or equivalent work experience.
  • Minimum of 3-5 years of experience in contact or call center operations, with at least 1-2 years in a supervisory role.
  • Experience in Banking or Telecom Industry.
  • Proven track record of managing and motivating a team to meet performance goals.

Description
In this role, you will oversee the daily operations of the customer service team, ensuring the highest level of customer satisfaction and achieving departmental goals. Responsibilities include supervising customer service representatives, training staff, resolving complex customer inquiries, and ensuring compliance with company policies and standards.

Role & Responsibilities:

  • Supervise a team of customer service representatives, ensuring effective performance and achievement of targets.
  • Provide coaching, guidance, and feedback to enhance individual and team performance.
  • Foster a positive, collaborative environment that encourages professional growth and high morale.
  • Manage daily shift schedules to meet customer demand.
  • Conduct team meetings to discuss performance, updates, and concerns.
  • Oversee resolution of complex customer issues promptly and professionally.
  • Review customer interactions to maintain quality standards.
  • Develop strategies to improve customer satisfaction and loyalty.
  • Monitor service metrics and implement corrective actions as needed.
  • Track KPIs such as response time, resolution time, and customer satisfaction scores.
  • Identify training needs and organize ongoing training programs.
  • Refine workflows to enhance operational efficiency.
  • Ensure adherence to company policies and standards.
  • Gather and share customer feedback with management.
  • Oversee the use of customer service tools and technologies.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should independently verify the legitimacy of prospective employers. We do not endorse requests for money payments and advise against sharing personal or bank information. For security tips, visit our Security Advice page. Report any fraud or malpractice to abuse@naukrigulf.com.

People Searching for Contact, Call Center Supervisor Jobs Also Searched
#J-18808-Ljbffr

  • Contact/Call Center Supervisor

    2 days ago

    Kuwait City, Al Asimah Alert International Full time

    DescriptionIn this role, you will be responsible for overseeing the daily operations of the customer service team, ensuring the highest level of customer satisfaction, and achieving departmental goals. This role involves supervising a team of customer service representatives, training and mentoring staff, resolving complex customer inquiries, and ensuring...

  • Contact Center Professional

    2 weeks ago

    Kuwait City, Al Asimah beBee Careers Full time

    Job SummaryThis Contact Center Agent role involves handling a high volume of inbound calls and greeting customers in a courteous and professional manner. The ideal candidate will be responsible for assessing and evaluating customer concerns and resolving their problems efficiently.

  • Call Center Agent

    3 weeks ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job DescriptionTo complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.ResponsibilitiesHandle inbound and outbound calls.Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as...

  • ZAIN1635 - Contact Center Agent

    2 weeks ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    About The RoleZain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.Your Responsibilities Will Include But Not Be Limited ToHandling a high volume of inbound calls...

  • Call Center Agent Arab Only Job In Kuwait

    2 weeks ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Call Center Agent Arab Only Job In KuwaitDescriptionWe are hiring Call agent Arab nationals only bilingual (must know English) with min 1 years of experience in the same field or customer care. Interested candidate email your resume to info@pacekw.comCall CenterJob Id :100167290×Please enter details to report jobName*Email*Reason to reportDescriptionWe are...

  • Call center agent

    2 weeks ago

    Kuwait City, Al Asimah SWATX Full time

    Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer...

  • Call center agent

    3 weeks ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer...

  • Call center agent

    4 weeks ago

    Kuwait City, Al Asimah SWATX Full time

    Get AI-powered advice on this job and more exclusive features.Customer Support Responsibilities:Managing incoming calls: Address customer inquiries and provide accurate information regarding products and services. Actively listen to customers and offer solutions based on their needs.Issue Resolution: Identify and resolve customer complaints efficiently while...

  • center sales manager

    7 hours ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Managing Director @ Aadhi Consulting ServicesPLACEMENT, PAYROLL SERVICES, CORPORATE TRAVEL MANAGEMENT.URGENT HIRING - CENTER SALES MANAGER - MANGALOREJob Responsibilities:1. You shall be responsible for achieving weekly/monthly admission target of the center.2. You Shall be responsible for delivering impactful sales presentation in nearby areas of respective...

  • Customer Care Officer/Call Center

    1 week ago

    Kuwait City, Al Asimah SOS HR Solutions Full time

    Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem...