Ecommerce Manager

3 weeks ago


Kuwait City, Al Asimah TalentScript Full time

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We are seeking an experienced and growth-driven Ecommerce Manager to lead our client's online retail operations and digital commerce initiatives. The ideal candidate brings a solid background in ecommerce, digital marketing, customer lifecycle management, and data-driven performance optimization. Ideally from a fast-paced, consumer-oriented environment.

Responsibilities

Ecommerce Strategy & Operations

  • Develop and execute the overall ecommerce strategy tailored to the FMCG sector, including product listing, UX optimization, and pricing.
  • Manage all online sales channels (D2C website, marketplaces, mobile app, etc.) to meet and exceed revenue targets.
  • Oversee ecommerce operations from product upload to order fulfillment, returns, and customer service coordination.

Digital Marketing & CRM

  • Plan and implement acquisition and retention campaigns across paid search, social media, email, affiliate, and display advertising.
  • Leverage CRM tools to improve customer lifetime value through segmentation, personalization, and loyalty programs.
  • Optimize conversion rates through A/B testing, user behavior analytics, and customer journey refinement.

Performance & Analytics

  • Track and report on KPIs including traffic, conversion, revenue, AOV, and ROAS.
  • Use web analytics tools (e.g., Google Analytics, Adobe Analytics) to provide actionable insights.
  • Partner with finance and supply chain teams to forecast demand and plan inventory accordingly.
  • Drive performance on key marketplaces (e.g., Amazon, Noon, local platforms), including listing optimization, promotions, and vendor relations.
  • Collaborate with offline retail teams to implement omnichannel initiatives such as Click & Collect, unified loyalty programs, and cross-channel campaigns.
  • Manage internal ecommerce and digital marketing staff, agencies, and third-party vendors.
  • Define team KPIs and ensure alignment with business goals through structured performance management.

Qualifications

  • Bachelor's degree in Marketing, Business, Digital Commerce or related field (Master's preferred).
  • Minimum 8–10 years of ecommerce experience, with at least 3 years in a leadership capacity.
  • Demonstrated success in managing ecommerce platforms and digital campaigns in the FMCG or related consumer goods sector.
  • Strong knowledge of digital marketing channels, CRM platforms, SEO/SEM, and web analytics tools.
  • Hands-on experience with ecommerce CMS platforms, payment integrations, and fulfillment systems.
  • Agile, data-driven, and capable of working in a fast-paced, performance-oriented culture.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology, Strategy/Planning, and Management
  • IndustriesFood and Beverage Manufacturing, Food and Beverage Retail, and Food and Beverage Services

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