Mid-Market Account Manager
2 weeks ago
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
About the team and the role
We are looking for an Account Manager to support our business in Kuwait. You will be responsible for a portfolio of some of our most strategic mid-sized restaurant partners focused on driving core business performance. Our Account Managers lead the day-to-day management of their accounts, interacting with partner stakeholders who manage the business.
Your responsibilities will include negotiating and developing long-term account plans to foster partner growth. The ideal candidate will independently resolve day-to-day issues, brainstorm solutions to complex challenges, and proactively identify key focus areas, growth opportunities, and inefficiencies within the portfolio to implement bespoke solutions across multiple partners.
You will manage your portfolio both through ongoing relationship building and dedicated campaigns that drive improvements within your portfolio's performance. This role is pivotal in ensuring our partners get the very best out of our platform whilst ensuring we support in communicating how they can grow their business and provide brilliant operational experiences for every single delivery. You will be expected to build weekly, monthly and quarterly reports for your partners, addressing differing growth and operational efficiency opportunities across your portfolio. You will liaise with partners through a variety of communications methods, including face-to-face meetings & site visits, calls, emails, and text messages.
Based in Kuwait and reporting to the Account Management Team Lead, this role is ideal for someone experienced in building strong partner relationships and strategic planning. The position requires balancing competing priorities, focusing on performance indicators, and delivering innovative initiatives. Strong stakeholder management skills and attention to detail are essential.
What you'll be doing:
Manage a portfolio of medium to large-sized partners, providing world-class customer service to build strong partnerships with Deliveroo and our restaurants
Execute campaigns to improve important performance metrics, including sales growth, customer outcomes, restaurant retention, and overall operational performance
Support the growth of partners through a variety of communication methods, including regular meetings, email, phone and online presentations
Analyze data to drive growth and profitability, both for your partners and Deliveroo
Own and maintain long-term relationships with key industry stakeholders, ensuring the best service is provided so our partners can be successful on our platform
Negotiate with partners to reach favourable outcomes, including contracts, renewals, extensions, product launches, and advertising revenue
Be the point representative of your partners and liaise effectively with our teams to resolve partner needs
Drive partner engagement with Deliveroo's local marketing opportunities to unlock better value to our customers and support restaurant growth
Requirements
3+ years of experience in an Account Management role or similar
Strong relationship building skills, with clear evidence of producing results
Strong written and verbal communication skills
BSc/BA in business, engineering, Economics, or a related field is preferred
Experience with Excel, Google Sheets, or formula-based tools
A self-starter, proactive & always thinking of what the next step needs to be to future-proof the operations
Strong negotiation skills
Solution-oriented individual using data to back decision-making
Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome
A fantastic communicator with a "get it done" mindset, well-organised and efficient
Looker and Power BI experience are a plus
Fluency in English and Arabic is essential
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
#J-18808-Ljbffr-
Mid-Market Account Manager – Arabic Speaker
4 weeks ago
Kuwait City, Al Asimah DELIVEROO Full timeMid-Market Account Manager – Arabic SpeakerJob ID: R18936CommercialPermanentReady to apply?Get started with your online applicationNot quite your dream role? Sign up to get notified when the right vacancy comes along.Why DeliverooOur mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers,...
-
Key Account Manager
3 weeks ago
Kuwait City, Al Asimah stc Kuwait Full timeJoin to apply for the Key Account Manager - Government role at stc Kuwait.DescriptionThe Key Account Manager will lead the acquisition of new clients and manage existing accounts, driving sales growth and revenue. They will work closely with clients to understand their business needs and provide solutions that align with the organization's technology...
-
Account Manager
3 weeks ago
Kuwait City, Al Asimah Mastercard Full timeJoin to apply for the Account Manager - Kuwait-R-217536 role at Mastercard.Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure,...
-
Cost Accountant
2 weeks ago
Kuwait City, Al Asimah HRInvest Full timeJoin to apply for the Cost Accountant role at HRInvest.A leading contracting and trading company has earned a strong reputation in Kuwait and the GCC region. With a proven track record of representing prestigious international OEMs, the company has successfully expanded its presence across various sectors. Focused on addressing current market needs, it has...
-
Account Managers
2 days ago
Kuwait City, Al Asimah CARI Full timeWe are looking for Account Managers to join our esteemed Commercial team with experience in account management and/or sales, and the expertise, drive, and vision to achieve exponential growth.Key Responsibilities:Develop and execute sales strategies, including annual planning, monthly monitoring, and budgeting for key accounts and customer segments.Identify...
-
Key Account Manager
4 weeks ago
Kuwait City, Al Asimah stc Kuwait Full timeJob Description - Key Account Manager - Enterprise (2520222C)Job Title: Key Account Manager - EnterpriseJob ID: 2520222CDescription:The Key Account Manager will lead the acquisition of new clients and manage existing accounts to drive sales growth and revenue. They will work closely with clients to understand their business needs and provide solutions...
-
Marketing Manager Retail
2 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeThe marketing manager will be responsible for developing and implementing marketing plans to drive brand awareness, attract new customers, and retain existing ones in line with brand parameters. This role requires a visionary leader and professional who can thrive in a fast-paced environment and deliver results-driven marketing...
-
Account Manager
4 weeks ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeAbout Our ClientOur client is a dynamic and innovative creative agency that's passionate about building strong client relationships and delivering exceptional creative solutions. They're seeking a talented Account Manager to manage client accounts, coordinate creative projects, and drive strategic initiatives. This is an exciting opportunity to grow your...
-
Key Account Manager
3 weeks ago
Kuwait City, Al Asimah Biopharma-mea Full timeJoin to apply for the Key Account Manager - Kuwait role at Biopharma-mea.To meet the key performance indicators for executing the strategic directions and goals by promoting and providing access to our products for healthcare professionals, in accordance with company guidelines and policies.Duties & Responsibilities:Manage territory through planning and...
-
Sales Key Account Manager
3 weeks ago
Kuwait City, Al Asimah Albatel Brothers Full timeWe are seeking a dynamic and results-driven Key Account Manager for our smart watch division. This role involves managing and nurturing relationships with key clients, driving sales growth, and ensuring customer satisfaction in the smart watch market. The ideal candidate will have a strong background in account management, a passion for technology, and...