Store Manager
3 weeks ago
As Store Manager , you will be responsible for the customer journey, services and operational service management within the store.
Responsible to lead, support, coach, and translating the service vision and plans into tangible actions enabling store leaders and store team to reach and exceed their service targets.
Build, develop, and implement store service plans to maximize sales and KPIs performance.
Key Accountabilities
Client Experience
Embody Sephora Attitude and set an example in front of the team.
Provide support to the team in difficult situations ensuring client s satisfaction.
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI s.
Take over floor leadership segments and ensure the floor is always managed and covered.
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.
Inspire the team to use digital tools to deliver a customized service.
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.
Provide support for the Area Manager in analyzing results and proposing action plans to enhance client experience.
Maintain and enforcing quality customer service and resolve customer service complaints.
People
Motivate and develop the team through daily coaching / observations.
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching s, and trainings.
Increase the team confidence and motivation by praise and feedback for their performance.
Identify, engage in recruiting, and develop talents and secure succession plans in collaboration with the Area Manager.
Ensure the team is attending training and follow up is done after the training is attended.
Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member.
Ensure an addictive beauty experience through performing monthly assessments.
Facilitate team monthly meetings to analyze and discuss their performance.
Be responsible for the Development and improvement plans of the entire assigned team.
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.
Sales
Inspire the team in achieving commercial and operational KPI s and create improvement plans to drive them.
Reinforce sales policies and techniques established at the Sephora University with all team members.
Balance and drive the sales target.
Achieve the desired market share for services.
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
Create disruptive internal competitions to motivate the team and boost the achievements.
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.
Operations
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
Contribute to the store projection of an excellent image through cleanliness and product restocking.
Enforce the team to apply and follow established policies and procedures regarding store operations.
Accurately monitor stock availability
Propose podium order and track daily performance.
Drive all operational KPIs and create improvement plans for each.
Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc... and communicate to your assigned team.
Business
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.
Analyze all relevant KPIs and propose action plans for improvement.
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.
Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs.
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, and monthly trends.
Plan, implement and oversee in-store promotional events or displays.
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.
Ensure all Business reports are completed efficiently when required.
Company Industry
- Retail
Department / Functional Area
- Store Operations (for Retail Industry)
Keywords
- Store Manager
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
People Looking for Store Manager Jobs also searched#J-18808-Ljbffr
-
Store Manager
2 weeks ago
Kuwait City, Al Asimah Asteri Beauty (B Corp™) Full timeThe Opportunity: Red Cactus is currently seeking a dynamic Store Manager to lead a series of pop-up shops in KSA and our first luxury beauty store in Riyadh. The Store Manager will focus on coaching and developing frontline teams, delivering exceptional customer service, and ensuring operational excellence. Reporting directly to the Retail Operations...
-
Store Manager
3 weeks ago
Kuwait City, Al Asimah GMG Full timeJoin to apply for the Store Manager | Sports | Kuwait role at GMG.About GMGGMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. GMG's investments span across...
-
Store Manager
2 weeks ago
Kuwait City, Al Asimah Plan A Full timeJob titleStore ManagerReports toOperation Manager & CFOPosition Overview:The Store Manager is responsible for overseeing the daily operations of the store, ensuring efficient performance, excellent customer service, team leadership, and driving sales targets. The ideal candidate will possess strong leadership and organizational skills, a deep understanding...
-
Store Manager
1 week ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeWe are hiring a Store Manager for a leading international women's fashion brand.Are you passionate about fashion and experienced in managing retail teams within premium or global brands? This is your opportunity to join a dynamic and stylish brand in Kuwait.Position: Store Manager – Fashion Retail (Female)Location: KuwaitKey Responsibilities:Lead store...
-
Retail Store Manager
1 day ago
Kuwait City, Al Asimah Client of Business Lobby Full timeA reputable Retail Fashion company located in Kuwait is looking for Store Manager, who will oversee all aspects of store operations, driving sales and profitability, managing inventory and costs, and ensuring optimal customer service and visual merchandising.A reputable Retail Fashion company located in Kuwait is looking for Store Manager, who will oversee...
-
Store Manager – Kidswear
2 weeks ago
Kuwait City, Al Asimah Nazakah for Gifts & Luxuries Co Full timeStore Manager – Kidswear (Arabic & English)Store Manager – Kidswear (Arabic & English)Company: Confidential (Russian Kidswear Brand)Employment Type: Full-timeWe are seeking a bilingual Store Manager (Arabic & English) with a strong background in kidswear retail to lead our store at Asima Mall. Our brand is a premium Russian children's clothing label,...
-
Store Manager
1 day ago
Kuwait City, Al Asimah Chalhoub Group Full timeFor over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery,...
-
Store Manager
3 weeks ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeArmani Fashion - Avenues Mall, KuwaitAbout UsAs a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also expanded into...
-
Asst Store Manager
3 weeks ago
Kuwait City, Al Asimah Tabco Food Full timeWe are looking to hire an experienced Assistant Store Manager (ASM) who will be responsible for managing the dining area, supervising and training the crew as well as assisting with programs that increase top line. The ASM must be certified at all stations and ensure that their crew is following the company's standard operating procedures.The...
-
Convenience Store Partnership Manager
7 hours ago
Kuwait City, Al Asimah beBeeAccount Full time 60,000 - 120,000Job Title: Account ManagerDeliver food and groceries to customers with a smile! We're seeking an experienced and commercially savvy Account Manager to manage convenience store partnerships on our platform.Key Responsibilities:Develop relationships with leading convenience stores to expand selection and improve customer experience.Work with partners to...