Store Manager

3 weeks ago

Kuwait City, Al Asimah GMG Full time

Join to apply for the Store Manager | Sports | Kuwait role at GMG.

About GMG
GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Operating across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About The Role
The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation, and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.

Core Responsibilities:

  1. Communicates store targets to the team and drives sales to achieve financial objectives.
  2. Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft policies.
  3. Oversees all point of sales activities, including sales transactions, customer orders, payments, inventory updates, service, returns, refunds, and consumer feedback.
  4. Manages cash transactions, petty cash, POS cash elements, and change floats.
  5. Conducts regular audits of store administration, assists with stock counts and spot checks.
  6. Handles customer complaints and feedback professionally and promptly.
  7. Tracks and evaluates brand sales performance, researches market trends, and proposes strategies to increase sales and profitability.
  8. Analyzes sales reports, maximizes stock potential, and reports on new and core collections performance.
  9. Maintains high standards for window and in-store displays per merchandising guidelines.
  10. Oversees inventory management, including stock availability, order management, and stock movement within the store.
  11. Ensures accurate stock management, including stock aging, loss, and space management.
  12. Coordinates with facilities for repairs or replacements, supporting maintenance standards to optimize asset life.
  13. Maintains appropriate staffing levels, prepares schedules, and ensures shift coverage.
  14. Considers seasonal peaks and promotional events in forecasting and staffing.
  15. Trains the team in inventory management techniques, including inbound goods, receiving, stocking, and discrepancy management.

Qualifications:

  • Fluent in English (written and spoken).
  • Industry expertise.
  • Product/Category knowledge.
  • Retail experience in GCC.
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