Shop Manager

4 days ago


Kuwait City, Al Asimah Azadea Group Full time

Job Description - Shop Manager III (SHO000524)

Job Number:

SHO000524

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Shop Manager is responsible for supervising store operations to ensure exceptional customer service, maximize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards.

RESPONSIBILITIES

  1. Detect, anticipate, and regularly report on customer needs, market trends, and competitor activities impacting the region or market.
  2. Greet customers, offer assistance, and promptly address their needs and complaints in line with quality and customer service standards, fostering customer loyalty and enhancing the portfolio.
  3. Ensure that store licenses and certificates are up to date, and that employees' official documents are valid and compliant with local regulations.
  4. Ensure a smooth and efficient receiving process for items and shipments, while monitoring all inventory activities, including cycle counts, stock movements, transfers between shops, transfers to/from the warehouse, damaged items, devolutions, and shrinkage.
  5. Analyze hourly, daily, and weekly sales performance; monitor top-selling items; identify missing sizes and items; and manage collection rotation in coordination with relevant stakeholders to determine replenishment needs.
  6. Place accurate orders, meet stock performance objectives, and maximize sales and sell-out.
  7. Prepare staff schedules based on budgeted hours, visitor traffic, daily sales targets, events, and operational needs (including shipments, stock counts, sales, etc.). Ensure effective communication of sales plans and set daily and hourly targets for the shop/department team.
  8. Log and update all commercial and operational information, as well as various requests, on provided platforms (such as help-desks, events, and loss prevention applications) in a timely and accurate manner.
  9. Manage the annual allocated budget by monitoring expenditures within set limits, optimizing and reducing costs where possible, and reporting variances against the budget.
  10. Oversee the shop's image and ensure compliance with the brand's standards. Verify and follow up on the cleanliness, display, and maintenance of the shop, including the windows, cash registers, and stock rooms.
  11. Develop comprehensive reports on key performance indicators (KPIs), sales trends, inventory levels, and team productivity to facilitate informed decision-making.
  12. Specific for Multimedia & Lifestyle: Monitor and analyze sales data to pinpoint trends and opportunities for expanding or adjusting departmental offerings. Optimize inventory levels and product assortment to efficiently meet customer demand.
  13. Specific for Multimedia & Lifestyle: Remain informed on the latest trends and advancements in technology, lifestyles, music, and literature to offer knowledgeable recommendations to customers and enhance sales initiatives.
  14. Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company. Conduct daily Japanese meetings to keep the staff informed and engaged.

LANGUAGE & TECHNICAL SKILLS

- Fluency in English.

Technical Skills

- Proficiency in MS Office.

Specific Skills

- Specific to Sports Goods Retail: Active participation in at least one sporting activity, deep knowledge of sporting events, proficiency in collective games, project orientation, athletic ambassadorship, enthusiasm, collaboration, empathy, entrepreneurship, and responsibility.

- Specific for Multimedia & Lifestyle Retail: Proficiency in digital tools, strong customer service orientation, knowledge of technology and lifestyle trends, commercial acumen, effective space and stock management abilities, and analytical skills for data interpretation and adaptability.

EDUCATION

Bachelor's degree in a related field.

EXPERIENCE

General Experience

Four to six years of experience in the Retail, or a similar role.

Managerial Experience

Two years of experience in a managerial role.

BEHAVIORAL COMPETENCIES

  1. Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals.
  2. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
  3. Decision Quality: Makes good and timely decisions that keep the organization moving forward.
  4. Drives Results: Consistently achieves results, even under tough circumstances.
  5. Develops Talent: Develops people to meet both their career goals and the organization's goals.
  6. Values Differences: Recognizes the value that different perspectives and cultures bring to an organization.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

#J-18808-Ljbffr

  • Kuwait City, Al Asimah Azadea Group Full time

    **Job Overview:**Azadea Group is a premier lifestyle retail company with a presence in 13 countries across the Middle East and Africa. We are seeking a skilled Shop Manager to lead our store operations, drive sales growth, and deliver exceptional customer experiences.**Responsibilities Include:Selling products and services to customers, providing advice on...


  • Kuwait City, Al Asimah D & H International Company W.L.L. Full time

    Responsibilities:To plan the necessary measures in order to meet the monthly sales targets.To provide optimal customer service in accordance with company standards.To monitor and adjust the management indicators of the store to achieve optimal levels.To continually monitor the evolution of sales and customer profiles.To be familiar with the collection to...

  • Assistant Manager 2

    2 weeks ago


    Kuwait City, Al Asimah Azadea Full time

    Bachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyJob Description• Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards.• Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing...


  • Kuwait City, Al Asimah Vectrus Full time

    Vectrus is seeking a qualified Heavy Equipment Mechanic Lead to join our team in Kuwait.Responsibilities:Planning and scheduling of maintenance and services for all assigned equipment.Responsible for Hand Receipt Holder for tools, equipment, and spare parts assigned to the section.Utilizing Global Combat Support-Army (GCSS-Army) to manage daily maintenance...


  • Kuwait City, Al Asimah V2X Inc Full time

    Company OverviewV2X Inc is a leading provider of specialized services in the logistics and maintenance sectors. We offer comprehensive solutions to support our clients in achieving their objectives.Job DescriptionWe are seeking a highly skilled and experienced Senior Trade Operations Manager to join our team in Kuwait. As part of our LOGCAP program, this...


  • Kuwait City, Al Asimah Ooredoo Qatar Full time

    Key ResponsibilitiesManage day-to-day relationships with Franchise Shops ManagersEnsure proper stock management and forecast for assigned areaProactively manage and motivate Branch Managers and front liners to achieve high performanceConduct quarterly and annual performance appraisals and develop individual development plans for staff


  • Kuwait City, Al Asimah IPEKYOL GROUP Full time

    About IPEKYOL GROUPWe are a leading fashion retailer in the Turkish retail industry, operating since 1986 with our Ipekyol, Twist and Machka brands. Our mission is to provide women with a unique fashion experience that makes them feel special.Our vision is to be a global fashion player that innovates and adds value to society by understanding the needs of...


  • Kuwait City, Al Asimah IPEKYOL GROUP Full time

    IPEKYOL GROUP has played a major and important role in the Turkish retail industry since 1986 with its Ipekyol, Twist and Machka brands.Mission: To provide women with a fashion experience that makes them feel special.Vision: To be a global fashion player that makes a difference with innovative solutions, adds value to the society in which it exists by...


  • Kuwait City, Al Asimah Vectrus Full time

    We are seeking an experienced Heavy Equipment Mechanic Lead to oversee the day-to-day execution of our vehicle maintenance shop in Kuwait.Job Description:The successful candidate will be responsible for managing the vehicle maintenance shop, overseeing maintenance personnel, and ensuring that all tasks are completed efficiently and effectively.Key...

  • Department Manager

    4 days ago


    Kuwait City, Al Asimah Azadea Group Full time

    Job Description - Department Manager (DEP000032)Job Number:DEP000032Description:Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards.Ensure proper implementation of company policies and procedures for operational effectiveness.Run daily Department meetings in order to...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    ResponsibilitiesTool Control: Receives, stores, and issues hand tools, machine tools, dies, replacement parts, shop supplies and equipment, such as measuring devices, in industrial establishment.Maintenance: Maintains applicable files, records, and publications.Reporting: Reports on work order status.Inventory Management: Performs periodic inventory and...


  • Kuwait City, Al Asimah TALENT RADAR Full time

    About the Role:We are seeking a skilled Warehouse Operations Manager to join our team. In this role, you will be responsible for defining optimal replenishment frequencies, staffing planning, and coordinating inventory control processes.Key Responsibilities:Inventory Management: Define optimal replenishment frequency by shop, ensuring that stock levels are...

  • Manager Position

    21 hours ago


    Kuwait City, Al Asimah Azadea Group Full time

    Job Overview:The Department Manager is responsible for leading the department team to achieve sales targets and provide excellent customer service.Main Responsibilities:Greet customers and ensure they are served by shop staff in compliance with quality and customer service standards.Run daily department meetings to communicate activities, objectives, and...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Quality Management Coordinator: Join our team as a Quality Management Coordinator and play a vital role in maintaining our commitment to quality excellence.About the Job: In this role, you will be responsible for coordinating and implementing quality management processes and procedures across our organization.Main Responsibilities:Coordinate Quality...


  • Kuwait City, Al Asimah Deliveroo Full time

    At Deliveroo, we are transforming the way people shop and eat by connecting consumers, restaurants, shops, and riders. As a proactive and results-oriented On-Demand Convenience (ODC) Account Manager, you will play a key role in shaping the success of our ODC vertical, working cross-functionally to improve performance, enhance the customer experience, and...

  • Operations Manager

    4 days ago


    Kuwait City, Al Asimah Azadea Group Full time

    Job Description: Operations ManagerAbout the Job:Azadea Group is seeking an experienced Operations Manager to oversee daily operations and ensure seamless execution of tasks.Key Duties:Evaluate and implement efficient processes to improve operational effectiveness.Develop and maintain effective relationships with shop staff and other stakeholders.Monitor and...


  • Kuwait City, Al Asimah Souq Full time

    Marketplace Business Development ManagerThe main objective of Souq.com Business Development Manager is to manage the day-to-day operation of the division. This means a couple of things, in terms of what you'll do:First, you'll need to make sure you understand what Souq.com Marketplace is and how it works, and develop and execute strategies to grow the...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    About Our CompanyApparel Group is a multi-award-winning global fashion and lifestyle retail conglomerate based in Dubai, UAE. With a presence across the GCC, we strive to set new benchmarks in the retail industry.About The RoleThis is a full-time on-site position for an Area Manager based in Kuwait City. As the successful candidate, you will oversee retail...


  • Kuwait City, Al Asimah V2X Inc Full time

    Job DescriptionWe are seeking a highly skilled Logistics Management Specialist to join our team at V2X Inc. As a key member of our logistics department, you will be responsible for planning, developing, and implementing maintenance concepts, policies, and procedures.You will integrate and coordinate with other logistic functional areas such as supply,...

  • Account Manager

    1 week ago


    Kuwait City, Al Asimah DELIVEROO Full time

    We are looking for an SMB (Small Medium Business) Account Manager to support our business in Kuwait. You will be responsible for a large portfolio of small to medium restaurant partners focused on driving core business performance. Our Account Managers lead the day-to-day management of their accounts, interacting with partner stakeholders who manage the...