Senior Officer Channels
4 weeks ago
Reports To
Head of Channels
Deliver application solutions in line with user requirements.
Generic Accountabilities- Corporate Governance and Compliance: Work fully within risk policies and procedures and compliance regulations, ensuring all divisional activities comply with corporate governance & regulatory/legal frameworks.
- Define Requirements: Define and document user requirements, ensuring alignment with available applications.
- Source Solutions: Identify and source applications that meet user needs and are cost-effective.
- Ensure Compliance: Adhere to risk policies and compliance regulations to maintain corporate governance.
- Conduct Testing: Engage users in testing applications, conduct risk assessments, and prepare rollout programs.
- Implement Solutions: Facilitate the rollout of solutions through effective communication and training.
- Support Users: Assist users in defining requirements, ensuring all changes are documented and thoroughly tested before production.
- Resolve Issues: Monitor performance issues, deliver resolutions, and implement necessary modifications.
- Manage Sourcing: Cultivate relationships with vendors and ensure timely delivery of applications.
- Monitor Applications: Track application performance and assess user feedback to enhance service quality.
Bachelor's Degree or Equivalent Certification/Experience
ExperienceMinimum 2 years of experience in system operations and development in the banking sector. Development experience in major technologies.
Skills- Audit and risk management awareness
- IT performance and quality management techniques
Internal: PMO, IT Security & all business units
External: Vendors
JD Code: ITD 24.37
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