Senior Officer Channels

4 weeks ago


Kuwait City, Al Asimah Al-Ahli Bank Of Kuwait Full time

Reports To
Head of Channels

Job Purpose

Deliver application solutions in line with user requirements.

Generic Accountabilities
  1. Corporate Governance and Compliance: Work fully within risk policies and procedures and compliance regulations, ensuring all divisional activities comply with corporate governance & regulatory/legal frameworks.
Specific Accountabilities
  1. Define Requirements: Define and document user requirements, ensuring alignment with available applications.
  2. Source Solutions: Identify and source applications that meet user needs and are cost-effective.
  3. Ensure Compliance: Adhere to risk policies and compliance regulations to maintain corporate governance.
  4. Conduct Testing: Engage users in testing applications, conduct risk assessments, and prepare rollout programs.
  5. Implement Solutions: Facilitate the rollout of solutions through effective communication and training.
  6. Support Users: Assist users in defining requirements, ensuring all changes are documented and thoroughly tested before production.
  7. Resolve Issues: Monitor performance issues, deliver resolutions, and implement necessary modifications.
  8. Manage Sourcing: Cultivate relationships with vendors and ensure timely delivery of applications.
  9. Monitor Applications: Track application performance and assess user feedback to enhance service quality.
Job Success FactorsEducation

Bachelor's Degree or Equivalent Certification/Experience

Experience

Minimum 2 years of experience in system operations and development in the banking sector. Development experience in major technologies.

Skills
  • Audit and risk management awareness
  • IT performance and quality management techniques
Work Contact

Internal: PMO, IT Security & all business units
External: Vendors

Interview Questions

JD Code: ITD 24.37

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