Showroom Manager

3 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Purpose:

Job at this level implement the systems, methods, strategy and plans for managing a specific sales location, with accountability for inventory management and staff management, ensuring prescribed sales, productivity, customer, service and profitability targets are met.

Key Responsibilities:

  • Manages and leads staff for achieving location targets.
  • Plans and prepares work schedules and assigns employees to specific duties. Schedules break periods, work hours, and vacations.
  • Trains staff on store policies, department procedures, and job duties.
  • Orders merchandise and supplies or prepares requisitions to replenish merchandise on hand.
  • Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
  • Inspects merchandise to ensure it is correctly priced and displayed.
  • Recommends additions to or deletions of merchandise to be sold in store.
  • Prepares and monitors sales, inventory, and customer complaints reports.
  • Listens and answers customer's complaints and inquiries. Examines returned merchandise and amicably resolves problems to restore and promote good public relations.
  • Assists sales staff in completing difficult sales (sell merchandise).
  • Plans and directs staff preparing merchandise and promotion displays.
  • Supervises employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions, or performs work of subordinates, as needed.
  • Ensures compliance of employees with established location security, sales, cleanliness, and record keeping procedures and systems.
  • Utilizes resources to obtain customer feedback regarding own and competition product and price information including conducting market visits. Reports results to management for action.
  • Monitors and evaluates location staff performance and training needs.
  • Develops and motivates staff.
  • Locks and secures store.
  • Reports to the Sales Manager on Showroom operations, performance, and resource.

Relevant Education, Knowledge & Experience:

  • Bachelor's degree in a related field or 7 years relevant sales experience in Retail Furniture, Home Furnishing, Accessories/Luxury brands business/stores.
  • 3 - 4 years proven managerial experience.
  • Proven selling, negotiating, convincing and problem-solving skills.
  • High market and product awareness.
  • High level of people management skills and customer focus.
  • High level of verbal & written communication skills (English essential, Arabic Preferred).
  • Sales and customer focused.
  • High level of systematic thinking & organization.
  • Related computer literacy (Microsoft Office, related business software e.g. SAP & Business Objects).
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