Executive, Community Sales/ Phono Subsidiary of Ooredoo Kuwait

VAC9552 - Executive, Community Sales/ Phono Subsidiary of Ooredoo Kuwait

Field: Business and Consumer Sales
Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City
Closing date: 28-Feb-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

To generate revenue by targeting various set of communities or segments within the country and reaching out to them directly or indirectly to offer or distribute or sell our services (prepaid or postpaid). This activity will be largely done by direct contact or participating in some events, associations or gatherings.

Key Accountabilities and Activities:

• To distribute or sell Ooredoo services and products on one-to-one contact or through some gatherings.
• Appoint agents or distributors under your DMS ID who can further distribute or sell.
• Manage month to month activities of the Community Sales Force based on the assigned targets from management.
• Be proactive and have an innovative mindset to target certain segments which are not covered by traditional channels.
• Take the initiative to stay well-informed about the latest progress or developments in the market related to segments, offers etc. and report the same to higher authorities.
• Ensure adequate pipeline is created by engaging multiple events, customer interactions across various strategic locations to meet the monthly target.
• Provide support to customers, both existing and new, as part of the community.
• Follow the defined procedure to activate lines, services and Ported In customers to ensure minimum delays in meeting subscriber expectations & follow sales validation process (KYC).
• Work during odd hours or weekends (like during evenings after 5 or 6 PM to be present in the field).
• Attend all training and coaching set by management.
• Ensure that drawers are opened and closed as per Ooredoo finance standards on a daily basis wherever staff is managing the drawers.
• Before closing cash register or cash drawer, ensure that all transactions are in place.
• Handle cash at the store as well as collecting daily sales and other necessary reports.
• Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.
• Process collection report on a daily basis according to financial processes.
• Ensure that all transactions submitted match the request without any variance.
• Report and deliver the daily cash and credit card vouchers for the Ooredoo services which require applications.
• The signed SAF is to be sent back to CCQC and a scanned copy is to be uploaded in RAS as an attachment.
• Ensure every SIM distributed/activated/handed over to customers is registered in DMS with the defined KYC process.
• Ensure that all signatures are done by employee and customer in the requested places on SAF.
• Ensure that all transactions are checked properly to submit to the Head Office on a daily basis to avoid any claw back.
• Phono management has the right to reallocate sales executives to any other division during crisis mode.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in the relevant field of expertise.
• Other duties as directed by supervisor or other superiors to ease branch operations and assist in the absence of Branch Manager or the Team Leader.
• Up-sell and promote company digital platforms and direct customers to process their basic services through it.
• Contribute to the department communication plan through attendance of regular team meetings, events and preparation of requested reports.
• Share knowledge and expertise with colleagues.

Qualifications:

• High School or 2-year diploma in business or a related discipline.
• Minimum 3 years' experience in a relevant field.

Other Information:

• Good communication, planning, and organizational skills.
• Exceptional communication and interpersonal skills.
• Fluency in written and verbal English and Arabic.
• Computer literate.

Note: you will be required to attach the following:

1. Resume/CV