Operation Executive

7 days ago

Kuwait City, Al Asimah United Real Estate Company (URC) Full time

Responsible for overseeing and coordinating daily operational activities to ensure the efficient and effective management of properties. This role focuses on implementing operational strategies, optimizing processes, and supporting the Line Manager to maintain high standards of service delivery. The ultimate goal is to enhance tenant satisfaction, streamline operations, and contribute to the overall success and profitability of the properties.

Responsibilities:

  • Responsible for hosting on-site tours of properties to allow prospective tenants to physically check the space.
  • Demonstrate full knowledge on all aspects of each property and highlight interesting features or amenities of a property, and background about the facility.
  • Professionally and courteously handle all tenants' inquiries, feedback, complaints, or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs, whether maintenance issues or other concerns. Maintain the necessary contacts to handle emergency situations.
  • Handle move-outs of tenants by inspecting the unit, checking for damages, and determining what portion of the security deposit will be returned to the tenant. Ensure the cleanliness of the unit, repair any damages, and find a new tenant.
  • Ensure smooth and timely transition of new tenants and manage the process and paperwork.
  • Ensure tenants' files are consistent with URC policies and procedures and maintain proper filing of all hard and soft copy documentation and correspondence.
  • Create and maintain a database of all past, current, and future tenants for archiving and records purposes.
  • Inspect the property's security standards, cleaning, and maintenance issues, and report it to providers.
  • Compile and implement weekly security, maintenance, and cleaning checklists (AC, water, electricity, fire checks, etc.) and prepare a regular report for the Line Manager.
  • Inspect the property prior to leasing and note its condition before the tenants move in.
  • Ensure all property repair and maintenance programs created by the Line Manager are executed within budget, efficiently sustaining a high level of resident satisfaction and aesthetic standards.
  • Ensure all contractors and repair companies comply with the established health and safety policy, and immediately address any infractions, hazardous conditions, or damaged equipment.
  • Perform other responsibilities and tasks as required or directed by the Line Manager.

Requirements:

  • Bachelor's degree in a relevant field or Advanced Diploma with equivalent years of experience.
  • 3 - 5 years of relevant experience.
  • Previous experience in commercial real estate, leasing, tenant relations, and property management operations.
  • Strong English and Arabic language skills (written and spoken).

Job Summary:

  • Job Title: Operation Executive
  • Function: Property Management & Leasing
  • Date Posted: 11-03-2025
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing

Apply Now

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