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Executive Director of Operations
3 weeks ago
We are seeking a seasoned executive to lead our operations, drive growth, and foster a culture of excellence. As a key member of our senior leadership team, you will be responsible for scaling our business, optimizing performance, and driving cross-functional collaboration.
Key Accountabilities- Develop and implement strategic plans to achieve business objectives.
- Lead cross-functional teams to deliver high-impact projects and initiatives.
- Analyze business data and performance metrics to inform decision-making.
- Manage financial performance, including budgeting, forecasting, and financial reporting.
- Oversee product development, ensuring alignment with business strategy and customer needs.
- Support the tech team in resolving technical issues and optimizing system performance.
- Foster a culture of innovation, creativity, and continuous improvement.
- Develop and implement marketing strategies to drive business growth and customer engagement.
- Ensure exceptional customer care, including response quality, escalation handling, and support function improvements.
- Collaborate with HR on talent development, performance management, and employee engagement.