Call Center Specialist

3 weeks ago


Kuwait City, Al Asimah Al-Musallam Group Full time

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Talent Acquisition Specialist | Human Resources

Provides operational and administrative support to the rider management team, including handling onboarding/offboarding, tracking attendance, following up on rider issues, and coordinating with other departments. Ensures smooth daily operations and effective communication with riders and internal teams.

Responsibilities

  • Support daily rider operations including attendance tracking, reporting, and payroll updates.
  • Manage onboarding/offboarding and coordinate placement at designated locations.
  • Follow up on application issues, device or fuel card problems, and traffic violations.
  • Communicate with riders to resolve issues related to attendance, accommodation, and performance.
  • Coordinate government-related appointments and ensure health card renewals and driving test follow-ups.
  • Maintain proper grooming standards in coordination with accommodation supervisors.
  • Track and manage company assets, and review fuel consumption reports.
  • Ensure riders update WhatsApp profiles with company branding and correct ID info.
  • Plan and monitor vacation schedules and ticket bookings.

Requirements:

  • Fresh graduates or postgraduates are encouraged to apply.
  • Proficiency in Arabic is required.
  • Good communication and coordination skills.
  • Strong attention to detail and ability to multitask.
  • Basic knowledge of Microsoft Excel.
Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
  • IndustriesConsumer Services

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