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Call Center Specialist
4 weeks ago
Provides operational and administrative support to the rider management team, including handling onboarding/offboarding, tracking attendance, following up on rider issues, and coordinating with other departments. Ensures smooth daily operations and effective communication with riders and internal teams.
Responsibilities
- Support daily rider operations including attendance tracking, reporting, and payroll updates.
- Manage onboarding/offboarding and coordinate placement at designated locations.
- Follow up on application issues, device or fuel card problems, and traffic violations.
- Communicate with riders to resolve issues related to attendance, accommodation, and performance.
- Coordinate government-related appointments and ensure health card renewals and driving test follow-ups.
- Maintain proper grooming standards in coordination with accommodation supervisors.
- Track and manage company assets, and review fuel consumption reports.
- Ensure riders update WhatsApp profiles with company branding and correct ID info.
- Plan and monitor vacation schedules and ticket bookings.
Requirements:
- Fresh graduates or postgraduates are encouraged to apply.
- Proficiency in Arabic is required.
- Good communication and coordination skills.
- Strong attention to detail and ability to multitask.
- Basic knowledge of Microsoft Excel.
