Call Center Agent
3 weeks ago
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To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.
Responsibilities
- Handle inbound and outbound calls.
- Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
- Call URC customers and potential customers whenever needed to inform them about the company's new products, services, policies, etc.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Document all customer interactions and tickets in the CRM system.
- Regularly review and update customer information in the CRM system.
- Collaborate with the call center supervisor and other agents to improve customer service.
- Follow the customer service script provided by the company.
- Maintain strong customer relationships.
Requirements:
- High School diploma or secretarial certification.
- Strong English and Arabic language skills (written and spoken).
- 6 months to 2 years of experience as a call center agent.
Entry level
Employment typeFull-time
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