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Contact Center Team Member

3 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

Job Description

We are seeking a highly skilled Customer Service Representative to join our team. As a Contact Center Agent, you will be responsible for providing exceptional customer service to our clients.

Your primary responsibilities will include:

  1. Handling a high volume of inbound calls and responding to customer inquiries.
  2. Resolving customer complaints and concerns in a professional and timely manner.
  3. Providing product and service information to customers.
  4. Promoting our products and services by understanding customer needs and interests.
  5. Troubleshooting service equipment issues.

The ideal candidate will have excellent communication skills, strong problem-solving skills, and the ability to work under pressure. A high school diploma or equivalent is required, as well as 0-3 years of experience in a related field. Strong knowledge of MS Office is also required.