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Store Manager

1 month ago

Kuwait City, Al Asimah Gulf Marketing Group (GMG Group) Full time

About GMG

GMG is a global well-being company involved in retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across the sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. GMG's investments span four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Owned and managed by the Baker family, GMG has become a leading global company, collaborating with some of the most successful and respected brands in the well-being sector. Operating across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the role

The role holder is responsible for managing and driving sales in the store through efficient store operations, visual merchandising, customer service, and the motivation and retention of store personnel, in line with GMG standards. The job also involves managing and coaching the store team.

Core Responsibilities:

  1. Communicate store targets to the team and drive sales to meet financial objectives.
  2. Maintain proper loss prevention standards and ensure compliance with cash handling, fraud prevention, and theft policies.
  3. Oversee all point of sale activities, including sales transactions, customer order tracking, payments, inventory updates, customer service, returns, refunds, and gathering consumer feedback.
  4. Manage cash transactions, petty cash, POS cash elements, and change floats.
  5. Regularly audit store administration, resolve issues, and assist with annual stock counts and spot checks.
  6. Handle customer complaints professionally and promptly, taking corrective actions as needed.
  7. Monitor and evaluate brand sales performance, research market trends, and analyze competitor activities to identify opportunities for increasing sales and profitability.
  8. Analyze sales reports, provide insights to optimize stock potential, and report on new and core collection performance.
  9. Maintain high standards for window and in-store displays according to merchandising guidelines.
  10. Oversee inventory management, including stock availability, order processing, stock movement, and storage within the store.
  11. Ensure accurate stock management, including stock aging, loss prevention, and space utilization.
  12. Coordinate with the facilities department for repairs and maintenance, supporting asset longevity.
  13. Maintain appropriate staffing levels, prepare schedules, and ensure adequate coverage, especially during peak seasons and promotional events.
  14. Train staff in inventory management techniques, including receiving, stocking, restocking, transfers, and managing discrepancies.

Qualifications:

  • Fluent in English, both written and spoken.
  • Industry expertise.
  • Product and category knowledge.
  • Retail experience in the GCC region.
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