Fulfilment Availability

About IKEA Kuwait

IKEA is the leading Life at Home brand in Kuwait. We offer well-designed, functional, and affordable, good quality home furnishing beautiful solutions, produced with care for people and the environment. There are several companies with different owners, working under the IKEA Brand, all sharing the same vision: to create a better everyday life for the many people.

IKEA has been in Kuwait for more than 40 years, operated by Al Homaizi Limited and is very well established in Kuwait. IKEA has 6 stores in Kuwait, IKEA The Avenues, The Warehouse, 360, Assima Mall, Khiran Mall and IKEA For Business in Shuwaikh.

Who we are and how we work

We believe in people. We have an optimistic attitude in the way we are and in the way we do things. We believe in diversity, equality and inclusion because they increase our understanding of our customers and each other. We empower and develop our teams through on-job intensive trainings, working together and providing an international and diverse workplace.

In IKEA, every job is different, and every day is different. Are you up to the challenge to join our dynamic and creative work environment?

The Fulfilment Availability & Support Manager is responsible for contributing to a great meeting with the customer in all sales channels in the markets by ensuring consistent availability of our offer, with high quality and at lowest possible total cost. They synchronise supply and commercial needs, secure excellence in range administration, forecast alignment, ordering processes, capacity planning and utilisation, and create the right prerequisites in the organisation to secure stock quality and an efficient end-to-end goods flow. They work closely with supply chain partners and country fulfilment teams to enable smooth, compliant import processes in the markets, securing timely goods flow and alignment with regulatory & operational requirements.

The Fulfilment Availability & Support Manager is an integral member of the Service Office team, responsible for the Kuwait, Morocco, and Jordan markets. In this role, they actively collaborate across the functions, markets and the IKEA supply chain to lead, steer, plan, support, coach, and follow up on the operations and development of the fulfilment organisation with a customer-centric and collaborative approach.

• Accountable for seamlessly enabling high performing daily operations and an efficient distribution network in the markets by securing an end-to-end planning and fulfilment process from commercial input, flow and capacity management, ordering and forecasting to customer order management.
• Accountable for securing optimal range allocation in the fulfilment units in the markets while securing agreed goals on availability and keeping lead time promise to lowest cost and to exceed customer expectations, provide a seamless shopping experience and a great quality in meeting with the customer.
• Accountable for translating and co-creating commercial priorities into actions for Customer Fulfilment in the markets and for securing and enabling to setup for campaigns and emergency situations in order to provide seamless shopping experience with great quality for the many people.
• Accountable for an aligned and high performing flow and capacity planning process in the markets including providing and aligning the right short-, mid-, and long-term capacities to reach target availability to the customer, while taking into account growth plans.
• Accountable for securing optimized set-up for the complete fulfilment network by utilizing the markets specific parts of article allocation and order rules.
• Accountable for securing efficient import operations across the markets by working closely with Supply Chain partners such as PR&C, CCC, SCO and country fulfilment teams.
• Accountable for representing markets Customer Fulfilment in the Commercial Team and for the contribution to the commercial calendar by fully integrating logistics considerations and possibilities.
• Accountable for the cooperation with key partners on the markets level including Supply Chain Operations and Development, IoS, Markets Operations Forum partners while contributing with both knowledge and resources to optimal operational and multichannel development and tendering activities as well as to all matrixes, global initiatives and competence networks.
• Accountable to lead, coach and develop the market Fulfilment Availability and Support organisation to secure an inspiring and motivating environment where people and talent are continuously developed including long-term competence building, succession planning and diversity and inclusion. Promoting and stimulating entrepreneurial orientation, development and innovation.
• Accountable to drive operational excellence in the Fulfilment Availability and Support function including standard operating procedures, planning, execution and follow up and day to day continuous improvement of operations, processes and systems.

• University degree (Economics, Logistics, Supply Chain Management) or proven performance in logistics/commercial/supply chain management
• 4-6 years working experience in a management or key leadership position, preferably in IKEA retail, logistics or similar.
• Proven successful leadership in a big organisation, delivering both business result and people development.
• Retail/home furnishing/supply chain/customer service experience and interest
• Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration.
• Experience in securing the implementation of mid-term and long-term strategies and plans and set/follow up goals.
• Proven ability to influence in a matrix organisation.
• Successfully lead projects or processes on country/markets/national level
• Good coaching and/or mentor, advisory and facilitation skills, conflict management skills and problem-solving experience
• Fluent in English both written and verbal.