Operations Manager

The Operations Manager Equipment Rental Division is responsible for overseeing the day-to-day operations, logistics, and performance of the heavy equipment and power rental fleet across KSA. The role ensures optimal utilization of assets, efficient workshop performance, timely project execution, and customer satisfaction — while maintaining safety, quality, and cost efficiency.

The ideal candidate will have extensive experience managing multi-brand heavy equipment, generators, and logistics operations, with a proven ability to lead large teams and streamline operations in a fast-paced rental environment.

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Key Responsibilities

1. Operations & Fleet Management

2. Manage the entire rental fleet including heavy equipment (excavators, loaders, forklifts, cranes) and power generators.

3. Plan, schedule, and coordinate equipment mobilization and demobilization to and from client sites.
4. Monitor equipment utilization, downtime, and maintenance schedules to ensure availability and profitability.
5. Coordinate with the sales and project teams to align fleet availability with rental demands.

6. Ensure compliance with local regulations, permits, and transport documentation.

7. Workshop & Maintenance Oversight

8. Supervise all workshop operations for preventive maintenance, servicing, and repairs.

9. Ensure proper tracking of job cards, service intervals, and spare part usage.
10. Work closely with Workshop Managers and Technicians to maintain fleet reliability and reduce breakdowns.
11. Oversee maintenance budgets and implement cost control measures.

12. Ensure all maintenance activities follow safety and OEM standards.

13. Logistics & Field Operations

14. Manage transportation and delivery schedules for equipment mobilization to client sites.

15. Ensure timely setup and commissioning of equipment at project locations.
16. Coordinate with logistics and site supervisors to resolve operational bottlenecks.

17. Maintain accurate records of equipment locations, runtime, and service status.

18. Team Leadership & Performance

19. Lead and manage a team of operations coordinators, workshop supervisors, technicians, and drivers.

20. Define KPIs for teams and track their performance regularly.
21. Foster teamwork, accountability, and continuous improvement within the division.

22. Conduct regular training on safety, equipment handling, and operational procedures.

23. Customer Service & Coordination

24. Ensure prompt response to client requests, breakdown calls, and service requirements.

25. Maintain strong communication with clients for project updates, billing, and service quality.
26. Coordinate with the sales and finance teams for contract fulfillment and invoicing accuracy.

27. Handle escalated operational issues and ensure quick resolutions.

28. Reporting & Administration

29. Prepare weekly and monthly reports on fleet utilization, revenue, maintenance costs, and KPIs.

30. Monitor operational expenses and ensure alignment with approved budgets.
31. Maintain and update ERP/fleet management systems for real-time operational tracking.
32. Recommend and implement process improvements for efficiency and productivity.

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Qualifications & Experience

• Bachelor's degree or diploma in Mechanical / Electrical / Industrial Engineering, or equivalent.
• Minimum 8–12 years of experience in equipment rental operations, with at least 3–5 years in a managerial role.
• Strong knowledge of heavy machinery (Caterpillar, JCB, Komatsu, Volvo) and power generators (Perkins, Cummins, FG Wilson).
• Proven experience in fleet management, logistics, and workshop coordination.
• Working knowledge of ERP/fleet tracking systems.
• Valid Saudi driving license required.
• Fluency in English; Arabic language skills preferred.

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Key Skills & Competencies

• Leadership and team management
• Fleet and workshop coordination
• Strong analytical and planning skills
• Cost control and budgeting
• Customer Service Orientation
• Problem-solving and crisis management
• Excellent communication and reporting ability
• Strong HSE awareness and compliance focus

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Performance Indicators

• Fleet utilization rate and downtime reduction
• On-time project execution and equipment delivery
• Maintenance cost control and turnaround time
• Customer satisfaction and retention
• Safety compliance and zero-incident record
• Revenue and operational profitability metrics