Center Operations Specialist: Delivering Exceptional Customer Experiences

5 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Description:

As a Center Operations Specialist, you will play a vital role in ensuring the smooth operation of our USO Centers. Your primary responsibility will be to execute day-to-day center operations, providing exceptional customer service and maintaining a safe, welcoming environment for service members and their families.

Key Responsibilities:
  • Execute day-to-day center operational procedures to ensure a cost-effective, safe, and clean environment.
  • Monitor and maintain facilities and equipment to ensure they are well-maintained and ready-to-use.
  • Engage and interact with center visitors, serving as a subject matter expert about center amenities, tours, classes, programs, and services.
  • Troubleshoot to resolve issues and may direct and manage vendors.
  • Help maintain center operations within budget, monitor and maintain inventory, handle cash, and provide data for financial, operational, and statistical reports.

Requirements:
  • High school diploma or equivalent.
  • 2+ years work experience in event management, marketing, retail, customer service, recreation facility, or related role.
  • Relevant experience in a non-profit, military, multicultural, and/or global organization preferred.
  • Strong interpersonal, customer service, and problem-solving skills.

Benefits:
The USO offers a comprehensive benefits package, including generous paid time off, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first and have a lot of fun while doing it.

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