Operational Experience Specialist

1 week ago


Kuwait City, Al Asimah United Way Of Massachusetts Bay And Merrimack Valley Full time

Our team at the USO is comprised of dedicated professionals who share a common commitment to serving our military community. As an Operational Experience Specialist, you will have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

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About Us

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The United Service Organizations (USO) is a non-profit organization that provides support and entertainment to military personnel and their families. Our mission is to provide comfort, care, and connection to those who serve and their families.

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Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment.">Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use.">Enforce sanitary and food-handling guidelines and regulations.">Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues.">May direct and manage vendors.">Help to maintain Center operations within budget.">Monitor and maintain, and accurately report on inventory, and handle cash.">Provide data for financial, operational and statistical reports as requested.">Provide ad hoc reports as required.">Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.">">

High School Diploma or equivalent.">2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role.">Relevant experience in a non-profit, military, multicultural and/or global organization preferred.">Strong interpersonal, customer service and problem-solving skills.">Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.">Proficiency using computers and electronics equipment.">Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.">General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms.">Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.">Ability to handle confidential information with tact and poise.">Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities.">Ability to quickly and easily adapt to changing organizational needs.">Ability to achieve desired results while working collaboratively in a team environment.">Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.">Willingness and ability to work non-standard hours as needed.">General knowledge of military community preferred.">Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license.">Ability to obtain and maintain a valid United States passport and valid foreign driver's license (in applicable locations/regions).">Must be a strong advocate of the USO's mission.">">

A resume and cover letter are required for full consideration. A background check – education, criminal and driving – is also required.

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Apply today and join the mission. Join Team USO.

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